Johnson & Johnson
IT Service Delivery Lead
IT Service Delivery Lead
Location: Selzach, Switzerland
Duration: one-year contract
Hours: 40h
on-site role
Imagine your next role as an IT Service Delivery Lead. We are looking for an experienced professional to join our site in Selzach, Switzerland.
About the role
This position will have accountability for the IT Services linked to the infrastructure, to the End Users Support, and the applications, and support organizations.
End Users are about 250 people split into two buildings.
The ideal candidate should have experience with manufacturing and logistics (distribution and warehouse) business processes and their related IT needs, have very good communication skills in both German & English language, and be customer-focused.
There will be a responsibility to manage vendors' resources as well.
Key responsibilities:
Accountable for all aspects of delivery of Technology Services to the site, within the agreed SLAs
Engagement with the Site Business leadership team and with the IT Business Technology Lead
Ensure the IT Reliability of the sites
Ensure the delivery of the projects defined in the portfolio
End-to-end IT risk management at the site including lifecycle management and information security
Ensure compliance with GxP and validation processes
Manage vendors who are developing applications and who are providing the related support
Communicate with end users and with key internal stakeholders (IT and business)
Provide innovative ways of working and propose systems improvements
how to succeed:
Minimum BS/BA in Computer Science or equivalent
Plenty of years of proven experience supporting the Supply Chain/Manufacturing field
Expert experience in GxP systems, Computer System Validation, and proven track record in the support of FDA-regulated systems and business
Proven track record in optimizing processes and delivering upon cost reduction challenges
Expert communication skills are required including at the executive level
Experience in application development and support is preferred
Training with certification (Green or Black Belt) in Process and/or Design Excellence is preferred
Training in Process Mapping and Design is preferred
Working knowledge of IT Service Management frameworks including but not limited to ITIL is preferred
Understanding of Agile methodologies and DevOps concepts is preferred.
benefits
This role offers a competitive hourly rate & a supportive working environment. This contract will run initially for one year.
About Johnson & Johnson
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. As a skilled contractor, you’ll play a key part in the thinking, strategy, dynamism - and impact - of this iconic global healthcare company as they touch the lives of nearly a billion people every day. Contribute to the next healthcare breakthrough with your next project at Johnson & Johnson.
https://www.jnj.ch/
application process
We are looking to process the first round of applications within the next 2 working days.
We do not accept applications via email.
questions
If you would like some additional information about the role please contact: katerina.alikaridou@randstadsourceright.nl
Diversity, Equity & Inclusion
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.