BE - Product Specialist/Representative Gastroenterology

Product Specialist/Representative Gastroenterology

East- and West Flanders

Dutch needed

Departement:

The Product Specialist is part of the Customer Facing Team that consists of:

• Medical Scientific Liaison (MSL)

• Field Access Manager (FAM)

• Field Project Specialist (FPS)

• Strategic Account Manager (SAM)

He/she reports to the Account & Sales Manager (ASM), who in turn reports to the Business Unit Manager (BUM).

In special situations and for specific Therapeutic areas, the Product Specialist may report to a different position (e.g., Commercial Lead within Psychiatry).

Role:

The role of the Product Specialist (PS) is to be a therapeutic area commercial expert, responsible for creating the demand from the relevant clinical and non-clinical stakeholders to drive the operating result and expand the product market share by the:

• Acquisition of new stakeholders and accounts

• Management of existing stakeholders and accounts

• The Product Specialist is accountable for the execution of the activities described in the country specific commercial tactical plan and has a predominantly external/field focus.

• The Product Specialist primarily ensures the correct product positioning and promotion.

• Depending on the Go-to-Market Model per Therapeutic Area (TA), he/she also shares in-label medical data, supports the care process and patient guidance through supporting materials, and projects with the clinical stakeholders (HCPs, GPs), as well as partnering with them. If needed for the TA and/or account, this may include also the non-clinical stakeholders (including local pharmacist, hospital pharmacist, nurses, nurse specialist, head of medical department, RVE managers).

• The Product Specialist ensures that he/she builds and maintains a good, professional relationship with the most important stakeholders.

• The Product Specialist regularly informs these stakeholders, allowing them to make adequate choices about the proper use of our products with the right patients.

• The Product Specialist works together closely with various team members in a cross-functional customer facing team, that allows an optimal allocation of resources. These team members include the Medical Scientific Liaison (MSL) and when applicable the Strategic Account Manager (SAM), Field Access Manager (FAM) and the Field Project Specialist (FPS). They jointly collaborate to add maximum value for our stakeholder and their patients.

• The PS will demonstrate strategic capabilities to translate the CVT strategy into an impactful account plan and will proof to follow through until successful execution of the account plans.

• In doing so they will demonstrate behaviors of effective collaboration with other Customer Facing Roles (e.g., MSL, SAM, FAM), proactiveness and leadership and autonomy in organizing Account

• Team Meetings.

Responsibilities:

• Performing customer relationship management:

• Build and maintain long-term relationships with customers

• Collecting and reporting customer insights (at network, account, and care path level) in CRM system iCONNECT

• Building and maintaining knowledge about competitors and their positioning in the market

• Exchange insights (customer and competitors) across the various internal levels. Understand decision making processes and being able to anticipate these.

• Content wise prepare, coordinate and lead cross-functional account team meetings, in line

  with our Integrated Account Approach.

• Prioritization of activities that are in line with the defined strategy of the CVT

• Function as the central point of contact for account specific questions and insights (internal

  and external, depending on the chosen market approach model ? Go-to-Market Model)

• Transferring information to stakeholders:

• Answering and handling (in-label) questions from stakeholders

• Organizing promotional product-related events

• Organizing financial/economic related events (value-based healthcare, financial models, reimbursements)

• Organizing events about healthcare trends or about the care environment & dynamics

• Support in organizing a medical-educational event

• Support in organizing a patient advisory board

• Development and/or testing of product-related and/or condition-related promotional materials

• Setting up, executing, and supporting care initiatives:

• Implementing existing initiatives (e.g., homecare & telemonitoring)

• Organizing initiatives/workshops for patients

• Support in the preparation, implementation and/or development of financial/economic

  initiatives (including cost monitor exercise)

• Support in organizing a health monitor workshop

• Responding to general sponsorship and supporting grant applications

• Support with contract management:

• Executing and optimizing the preparation for contract negotiations

• Support in concluding the contract

• Executing and optimizing the contract follow-up

• The Product Specialist is a team player with strong cross-functional interactions. The Product

• Specialist has an informal role giving direction to the cross-functional account team.

Requirements:

• The Product Specialist must strictly comply with local government legislation and Johnson & Johnson's HCBI rules in his/her work.

• Minimum of 5 years relevant experience that demonstrates their commitment for business roles and the role of the PS.

• This experience will be build based on track record of success with consistent satisfactory performance on both the achievement of objectives as well as the attitude and behaviors

  demonstrated.

• Based on this experience, candidates for the role of senior PS will have established a solid network of external stakeholders within the therapeutic area and are genuinely recognized by these stakeholders as a trusted counterpart and a collaborative partner.

• They will also demonstrate a keen interest in establishing and cultivating long term relationships with key stakeholders, both internal and external.

• Based on this solid network and the deep level of customer relations, they obtain insights that allow them to identify emerging commercial concepts and its potential future commercial implications.

• Based on their experience and track record, candidates for the senior PS role will have an extensive product/disease and customer knowledge within the therapeutic area.

• Candidates for the role of senior PS will have the ability to identify and act upon new strategic opportunities in the healthcare landscape, lead multiple projects independently and pro-actively create, lead and execute stakeholder plans in collaboration with internal partners.

• A senior PS can coach other PS’s (even beyond their own area of expertise).

Qualifications

• Completed HBO or Academic education (commercial, business or bio-/paramedical)

  and/or experience in a commercial field service position

• Driver's license B

• Up-to-Date knowledge of the healthcare market and trends

• Up-to-date knowledge and skills of omni-channel usage

• Demonstrable experience in (medical) account management

• Language skills: fluent in both Dutch and English

Competences:

• Entrepreneurial mindset: Proactively identify and/or create opportunities and act upon these accordingly, to add value for patients, caregivers, and the internal organization. Ability to work and function independently, to take initiative and t calculated risks to achieve a goal.

• Result oriented: Ability to set priorities that contribute fully to the objective.

• Communicative: Ability to exchange ideas and information in a clear and convincing way,

  conveying the essence to the listener. Obtain insights in an effective way, using the various

  existing means of communication. The ability to assess and identify with the interlocutor(s)

  and/or sparring partner(s), and their point of view), using different conversation, listening and presentation techniques.

• Market-oriented: Build and maintain in-depth, up-to-date, and extensive knowledge of healthcare and the healthcare system in general, in particular of the therapeutic area he/she works for. Being able to apply this knowledge and put it in the right context.

• Knowledge of local laws, regulations, and J&J HCBI rules, and how to implement and apply these.

• Knowledge of healthcare financing and scientific research. He/she needs to ensure to keep this knowledge up to date.

• Analyzing and organizing: Take the right actions, connect the right people, and use resources and time effectively to achieve set goals. Monitor progress and if needed make adjustments.

• Being able to see the broader picture, anticipate long-term evolutions, recognize trends, and being able to think in scenarios.

• Collaborative: Together with internal and external stakeholders strive for a common goal. The cooperation with others is based on mutual trust and respect. Take on responsibility for tasks appointed to him/her. Others may induce him/her to pursue a common goal, contributing to the overall business result. He/she needs to build and maintain relationships and a network in an effective way, both with internal and external stakeholders.

• Integrity: Consistently maintaining Janssen's Credo and generally accepted social and ethical norms in word and behavior. Open to feedback and prepared to call on others to act

  accordingly.

you are welcome here

Johnson & Johnson is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

about Johnson & Johnson

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. As a skilled contractor, you’ll play a key part in the thinking, strategy, dynamism - and impact - of this iconic global healthcare company as they touch the lives of nearly a billion people every day. Contribute to the next healthcare breakthrough with your next project at Johnson & Johnson. 

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. The pay rate for this role will depend on how you are paid. PAYE & Umbrella options are available. 

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce

that reflects the diverse markets we serve around the world and an inclusive culture that

values different perspectives and life experiences. That is why we are working to create an

inclusive environment where diverse backgrounds, perspectives and experiences are valued

and each one of our people feels that they belong and can reach their potential. No matter

who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.