Johnson & Johnson
Customer Service Administrator
Customer Service Administrator - Consignment Team
Location: Leeds, Beeston
Duration: 6 months
Hours: 37 p/w (hybrid - Monday and Fridays WFH)
Working as part of the Supply Chain, the Consignment Team are responsible for providing support to our Customers, Sales Team and Asset Managers. To assist in the growth and retention of company sales by meeting effective performance targets and maximise the benefit and opportunities derived from excellent Customer relationships.
roles and responsibilities
Transact returns of consignment stock
Chase failed collections of replaced stock
Transact orders and invoices
Keeping consignment levels accurate
Infield Transfer of stock
Work generic outlook inbox’s
Reconcile consignment records after a return and liaise with Sales team to bridge any gaps
Run and provide reports
Adherence in full to Johnson & Johnson HCC standards and standards of business conduct
Develop strong working relationships with key stakeholders
Key areas of responsibility
Accuracy of consigned records for assets in field
Process orders with accuracy, and following correct procedures
Resolving consignment record anomalies
Establish and promote customer relationship building, providing customer focus and feedback to the established management groups
Assist in the development of a working environment, which fosters commitment, high energy, innovation, teamwork, customer dedication and continuous improvement,
Provide excellent service at every interaction
Work in partnership with Auditors, S & OP team, Asset Managers, Returns Team and Customer Service
how to succeed
Experience in Administration, Customer Service, Supply chain
Excellent communication skills, both verbal and written, well organized, numerate.
Strong collaboration skills and ability to build partnerships internally and externally
E-Literate and a general technical aptitude
Positive approach to problem solving – solution orientated
Able to work well in a pressurised and demanding environment
Excellent excel skills
Good knowledge of Microsoft packages
details
This role offers a very competitive hourly rate. This contract will run for a 6 month duration. Possible chance of extensions
Hybrid working (Mondays and Fridays WFH)
you are welcome here
J&J is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
about Johnson & Johnson
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. As a skilled contractor, you’ll play a key part in the thinking, strategy, dynamism - and impact - of this iconic global healthcare company as they touch the lives of nearly a billion people every day. Contribute to the next healthcare breakthrough with your next project at Johnson & Johnson.
application process
We are looking to process the first round of applications within the next 2 working days.
We do not accept applications via email. The pay rate for this role will depend on how you are paid. PAYE & Umbrella options are available.
questions
If you would like some additional information about the role please contact: simone.strong@randstadsourceright.co.uk
Diversity, Equity & Inclusion
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.