Customer Service

Consignment Analyst

Location: Leeds (Hybrid working)

Duration: 12 months 

Hours: 37

Pay rate range: £10 to £13.90 PAYE

Imagine your next project working as part of the Supply Chain, the Consignment Team is responsible for providing support to our Customers, Sales Team and Asset Managers. To assist in the growth and retention of company sales by meeting effective performance targets and maximise the benefit and opportunities derived from excellent Customer relationships.

roles and responsibilities

• Accuracy of consigned records for assets in field

• Process orders with accuracy, and following correct procedures

• Resolving consignment record anomalies

• Establish and promote customer relationship building, providing customer focus and feedback to the established management groups

• Assist in the development of a working environment, which fosters commitment, high energy, innovation, teamwork, customer dedication and continuous improvement,

• Provide excellent service at every interaction

• Work in partnership with Auditors, S & OP team, Asset Managers, Returns Team and Customer Service

• Transact returns of consignment stock

• Chase failed collections of replaced stock

• Transact orders and invoices

• Keeping consignment levels accurate

• Infield Transfer of stock

• Work generic outlook inboxes

• Reconcile consignment records after a return and liaise with Sales team to bridge any gaps 

• Run and provide reports

• Adherence in full to Johnson & Johnson HCC standards and standards of business conduct

• Develop strong working relationships with key stakeholders

how to succeed

You will have excellent communication skills and the ability to build relationships to provide an excellent customer service experience.

You will also bring:

• Well organised, numerate.

• Strong collaboration skills and ability to build partnerships internally and externally

• E-Literate and a general technical aptitude

• Positive approach to problem solving – solution orientated

• Able to work well in a pressurised and demanding environment

• Excellent excel skills

• Good knowledge of Microsoft packages

Personal Traits & Experience Required:

• Desire to go above and beyond to meet the needs of the customer.

• Forward thinking

• Resilient - ability to maintain flexibility and positivity within a highly challenging, fast moving environment.

• Proactive - anticipates problems and shows initiative for problem-solving and generating new ideas

• Self-sufficient / self-motivating 

• Flexible to accept tasks outside area of accountability

Benefits

This role offers a very competitive hourly rate. This contract will run for a minimum of 12 months with a very strong possibility of an extension. 

you are welcome here

Johnson & Johnson is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

About DePuy Synthes

DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides  one of the most comprehensive orthopaedics portfolios in the world. DePuy Synthes  solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial,  spinal surgery and sports medicine, are designed to advance patient care while  delivering clinical and economic value to health care systems worldwide. For more  information, visit www.depuysynthes.com 

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. The pay rate for this role will depend on how you are paid. PAYE & Umbrella options are available. 

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.