IT Service Delivery

About the job

IT Service Delivery

Location: Groningen, Netherlands ( Multi site/hybrid working)

Hours: 40 hours, Hybrid working (6 months assignment with possible extension)

Languages: English & Dutch

The Role:

This position will have accountability for the IT Services linked to the infrastructure, to the End Users Support and to the applications development and support organizations (across multiple sites)

The position will be based in Groningen, NL and will remotely cover two additional J&J Vision sites located in Eindhoven, NL and Uppsala, Sweden. The total number of people to be supported across the three sites is about 800.

The ideal candidate should have experience with manufacturing business processes and their related IT needs, have very good communication skills (Dutch + English) and be customer focused. 

Key Responsibilities:

• End-to-End delivery of infrastructure and application development & support services

• Perform assessment, develop plan, and support models for all Manufacturing systems

• Determine optimization opportunities and execute to result in reduced Total cost of ownership while maintain established Service Levels. Establish standard processes. 

• Manage extended, global, enterprise teams of internal and external professionals.

• Participate in the business planning activities (budgets, projects and resource planning).  Interview, hire and manage outside contractors as required. 

• Execute Vendor optimization strategies and optimized support models

• Ensure execution excellence in the delivery of I/T objectives and delivering. Ensure  IT compliance 

• Delivery on best practices and solutions to align to standards of the Shared Services organizations.

• Internal - Partnering with IT leaders to define and prioritize a portfolio of solutions that transform and standardize capabilities across J&J Enterprise

• External - Partner with vendors to define and monitor contracts and SLA’s.

Additional tasks:

Accountable for all aspects of delivery of Technology Services to the site, within the agreed SLAs

• Engagement with the Site Business leadership team and with the IT Business Technology Lead

• Ensure the IT Reliability of the sites

• Ensure the delivery of the projects defined in the portfolio.

• End-to-end IT risk management at the site including lifecycle management and information security

• Ensure compliance with GxP and validation processes

• Manage vendors who are developing applications and who are providing the related support.

• Communicate with end users and with key internal stakeholders (IT and business)

• Provide with innovative ways of working and propose systems improvements.

how to succeed:

• 10 years’ experience supporting Supply Chain Manufacturing Systems required                                                  

• Minimum BS/BA in Computer Science or equivalent 

• Expert experience in GxP systems, Computer System Validation and proven track record in the support of FDA regulated systems and business 

• Experience in application development and support 

• Training with certification (Green or Black Belt) in Process and/or Design Excellence 

• Training in Process Mapping and Design 

• Working knowledge of IT Service Management frameworks including but not limited to ITIL 

• Proven track record in optimizing processes and delivering upon cost reduction challenges 

• Expert communication skills required including at the executive level 

• Understanding of Agile methodologies and DevOps concepts

Benefits

This role offers a competitive hourly rate & a supportive working environment. 

About Johnson & Johnson

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. As a skilled contractor, you’ll play a key part in the thinking, strategy, dynamism - and impact - of this iconic global healthcare company as they touch the lives of nearly a billion people every day. Contribute to the next healthcare breakthrough with your next project at Johnson & Johnson.

https://www.janssen.com/netherlands/nl

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. Please apply via the link.

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.