Randstad, as the EMEA Johnson & Johnson talent acquisition partner, is responsible for finding and contracting talent for the contingent roles at Johnson & Johnson. If you are selected for a role you will be engaged or employed by one of the Randstad recruitment companies in EMEA and will not be an employee of Johnson & Johnson.

Johnson & Johnson

IT Support Engineer

Posted Dec 1, 2020
Job ID: JJJP00004701
1 year
(Jan 1, 2021 - Dec 31, 2021)
40 hrs/week
Payrate range

Johnson & Johnson Worksense (via Randstad Sourceright) is responsible for finding, engaging and contracting talent for the Johnson & Johnson contingent workforce.

We are currently looking for 

IT Support Engineer to join our contingent workforce in Zuchwil. This will be a contract opportunity for 

one year with possible extention.

Key features of the role:

  • Languages: German + English
  • Location: Solothurn cluster (Zuchwil, Oberdorf, Selzach)
  • Proven track of record in Infrastructure Maintenance and Development
  • Ability to show dynamism in a collaborative environment and to coach younger colleagues
  • Minimum BA in computer science or professional education
  • Around 5 years of experience in a similar role
  • Minimum BA in computer science or professional education
  • Around 5 years of experience in a similar role

Main Tasks:

  • Overall L2/L3 support for infrastructure systems in a regulated environment (including coordination with 3rd parties vendors)
  • Periodical maintenance of systems
  • Support documentation
  • Incident management (including coordination between various global JJT teams)
  • Change management
  • Maintenance contract management

Other tasks:

  • Performs basic analysis, design, implementation and maintenance activities
  • Interfaces with users to analyze and resolve medium to highly complex issues according to established service level agreements and standard operating procedures
  • Assists in conducting feasibility studies; prepares reports; assists in creating solutions to problems
  • Assists in designing systems that closely adhere to company standards and structures
  • May participate on project teams, develop user interfaces and provide L1 technical support and guidance
  • Provides status reports, progress reports and documentation to department management and business partners
  • Demonstrates an understanding of business partner needs and manages satisfaction relative to deliverables
  • Consistently demonstrates knowledge seeking and sharing behaviors in performing daily work
  • Applies competency models principles, concepts and practices. Assists in developing effective methods and logic for standard, customized, and/or complex programs

What we’re about:

Johnson & Johnson are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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