Randstad, as the EMEA Johnson & Johnson talent acquisition partner, is responsible for finding and contracting talent for the contingent roles at Johnson & Johnson. If you are selected for a role you will be engaged or employed by one of the Randstad recruitment companies in EMEA and will not be an employee of Johnson & Johnson.

Johnson & Johnson

Patient Programme Vendor Manager

Posted Dec 6, 2022
Job ID: JJJP00013812
High Wycombe, Bucks
11 months
(Feb 1, 2023 - Dec 31, 2023)
37.5 hrs/week
Payrate range

The Company:

Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

The Role:

Lead on the development and implementation of systems and processes for the UK and Ireland to ensure Janssen Patient Support Programmes (PSP) meet the governance and compliance standards of internal and external requirements related to Patient Safety/Pharmacovigilance (PV) and Quality.

Lead on the standardisation of the management of homecare and PSPs within Janssen UK and Ireland through ensuring company wide compliance to the PSP work instruction and facilitate internal readiness for regulatory inspections related to the above areas.

Duties and Responsibilities:

  • Lead on behalf of Janssen UK and Ireland and own the ongoing management/review of the homecare and PSP work instruction 

  • Lead on behalf of Janssen UK and Ireland in ensuring compliance to the Homecare/PSP work instruction across the organisation

  • Lead on the development, delivery and evaluation of all required training on the PSP and homecare work instruction 

  • Accountable for ensuring all homecare and patient support programmes are audit ready and sharepoint files are stored accurately. Be the gatekeeper for the Homecare/PSP sharepoint site

  • Lead on and collaborate with all relevant internal stakeholders to select suppliers through the approved procurement processes 

  • Lead and chair the Janssen UK and Ireland Homecare and PSP Steering Committee to ensure complete oversight and compliance of all programmes 

  • Provide 6 monthly reporting to the UK MD and their Leadership team on the performance of Janssen UK and Ireland Homecare and PSP Compliance

  • Lead on behalf of Janssen UK and Ireland for the ongoing assessment of supplier performance across homecare and PSPs

  • Be an active member of the National Clinical Homecare Association (NCHA) and be the Janssen Lead on appropriate ABPI workstreams

  • Lead on the negotiation and liaison with internal stakeholders (eg Legal, HCBI, Privacy etc) to ensure industry standard contracts, MSA, WO etc are in place with all existing and new homecare/PSP providers 

  • Lead on driving consistency in contract management for Homecare/PSP and Delivery only Programmes (DoP) and formalise contract review process

  • Ongoing accountability for all Homecare and PSP MSAs

  • Input into, and drive development of wider contract management capabilities across Janssen 

  • Collaborate with BRQC to ensure effectiveness of Janssens audit capabilities across vendors to highlight risks

  • Support internal audits of programmes via external auditing vendors

  • Facilitate and liaise with global / regional / local audit teams and be the business accountable person for findings and CAPA’s relating to homecare/PSPs across the entire OpCo

  • Lead on maintenance of deviation log at vendor level rather than programme level

  • Be the PSP and homecare Subject Matter Expert (SME) within Janssen and be a core member of PRP

  • Lead on behalf of Janssen UK and Ireland on developing and shaping programme enhancements utilising vendor and market insights in partnership with internal stakeholders. This includes the identification, sourcing and onboarding of new suppliers in line with NHS guidance and internal business policies/practices

  • Lead on behalf of Janssen UK and Ireland on the development of the Janssen homecare and PSP strategy,  communicate this to internal stakeholders and implement deliverables across Janssen UK and Ireland

  • Present to the MD and Leadership Team as required to inform and update on progress against strategy to ensure they retain oversight

  • Work collaboratively with EMEA Partnership team to deploy best practise in strategic vendor management initiatives

  • Collaborate with EMEA expertise to refine Homecare and PSP Metrics to ensure consistency and recommend enhancements.

  • Support the Business Intelligence team to maintain suitable contract provision for NHS Sales Data reporting from Homecare Providers

  • Support NHS customers to resolve NHS Funded Homecare issues and queries 

  • Support the Janssen Rebates team to manage NHS funded Homecare related rebate challenges.

  • Collaborate with the Government Affairs and Policy Team to shape policy related to Janssen sponsored Homecare and PSP.

  • Lead and deliver strategic homecare/PSP related projects eg Strategic Management Plan


  • Extensive experience of working within a homecare environment (5 years plus)

  • Previous experience of working within a pharmaceutical environment 

  • Deep understanding of the key stakeholders (e.g. NHS, homecare providers and associated regulatory bodies) 

  • Understanding of industry dynamics and evolving landscape in the homecare market

  • Evidence of previous strategy development and execution

  • Strong commercial approach proven in prior roles and ability to analyse trends to make informed business decisions

  • Analytical and structured approach with a willingness to challenge the status quo 

  • Strong interpersonal skills and able to work effectively and collaboratively with cross-functional teams with the ability to lead without direct line management authority

  • Proven experience of contract negotiation and managing contractual obligations

  • Expertise in managing external vendor relationships and contracts

  • Customer focussed

  • Previous audit experience 

  • Experience of working within a compliance driven environment and ability to identify improvements to best practice 

  • Sound budget management experience 

  • Project Management skills and experience 

  • Has the confidence and gravitas to engage, present, influence and challenge at executive level and build relationships at all levels

In Return:

In return for this role you will receive a very competitive hourly rate. A minimum 12 month contract & an opportunity to work with a Global Leader within the Pharmaceutical sector, Johnson & Johnson. 

Things to remember before applying for this role:

  • Hybrid - 3 days on-site

  • This role is Inside IR35. The pay rate for this role will depend on how you are paid (PAYE or Umbrella options).

  • We are looking to process the first round of applications within the next 2 working days.

  • We do not accept applications via email.

If you are interested in this role please apply now! Make sure you fill out your application in full, your personal CV will be used for the recruiter’s reference only, they are not sent to Hiring Managers. Ensure all relevant information is included in your application! 

Thank you very much and we look forward to receiving your application. 

If you would like some additional information about the role please contact: 

Diversity, Equity & Inclusion:

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.

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