Service Operations Specialist

Service Operations Specialist

Location: Dublin

Duration: 12 months

Hours: 18.5 hours a week (part time)

Service Operation Specialist is responsible for key administrative duties supporting Service Operations and field service groups. Adheres to environmental policy, procedures, and supports department environmental objectives.

Service Operation includes:

• Develop and implement department-wide quality control measures

• Recommend new procedures for increasing the efficiency of day-to-day operations

• Maintain communication with operations manager, staff members, and stakeholders to ensure adherence to protocols across key touch points

• Assist the operations manager in developing, planning, and coordinating operational activities

• Oversee inventory management practices and improve them when necessary

• Ensure that operations are in legal compliance with local and national regulations

Roles and Responsibilities

• Manage Spare Parts backorder updates and escalations for Direct Markets.

• Support Direct market Accessory exchange process in SAP ERP system and in the Field.

• Support the Day-to-Day requirements for Spare parts in Distributor markets including order-to-cash and return -to-factory.

• Enforcement of policies on Distributor Warranties and Returns.

• Support Customer account issues (Accounts receivable, invoicing and equipment record updates).

• Process and file Field report paperwork and estimates.

• Maintain departmental documentation – contact lists, SOPs, Distribution lists.

• Manage Calibration tool returns to and from the Field. Primary contact for Third party and factory calibration.

• Liaises with regional logistic providers and distributors accounts regarding customs issues and required documentation.

• Service History recording for Distributor market.

• Setup and Manage POs for Business partners trough SAP and EMP

• Other Tasks as required by the business.

How to Succeed

• Third Level qualification in a Business or Technical Discipline

• Experience in Logistics, Distribution centers, Freight forwarding, Stock Management.

• Demonstrated administration experience within a similar call center/engineering support environment.

• Ability to analyze current processes/procedures and recommend corrective actions.

• Ability to multitask and work to tight schedules within a high-paced environment.

• Fluent in English and preferably one other European language.

• Commercially aware, ability to monitor service levels and drive improvement feedback to Providers.

• Excellent communication skills.

• Strong organizational skills.

• Advanced MS Office skills (Word, Excel, PowerPoint, Outlook).

• Experience with SAP or other ERP systems required - including reporting.

Benefits

This role offers a very competitive hourly rate. This contract will run for 12 months. 

about Johnson & Johnson Vision

Johnson & Johnson Vision brings together cutting-edge insights, science, technology and people. We partner with eye care professionals and help more people around the world preserve and restore sight. Our portfolio includes the best selling contact lens brand in the world, ACUVUE®, plus consumer eye health solutions, dry eye treatments, refractive (Lasik) and cataract products. Contribute to the next healthcare breakthrough, create a world connected by SIGHT™ with your next project at Johnson & Johnson Vision. 

https://jnjvisionpro.co.uk/

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. The pay rate for this role will depend on how you are paid. PAYE, LTD & Umbrella options are available. 

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”