Johnson & Johnson
Services & Solutions Manager
Services & Solutions Manager - Early Products
Location: Field based - UK - predominantly London sites
Duration: 12 months
Hours: 37.5
OUTSIDE IR35
The S&S Manager: Early Products (EP) is responsible for the following in assigned
brand/therapy areas which evolve subject to priority & commercial timeframes:
Mapping local patient pathways & design/implement referral strategy
Co-ordination of defined site readiness plans
Develop account management plans (Defined sites only @ provider level) to include:
Train & qualify hospital treatment centres to be able to treat patients with
Janssen cell and gene therapies.
Operating as One Face to the site for set up and certification, and responsible
for delivering best in class experience
Business-level partner to the site lead physician, hospital management and
Quality team
Developing operational educational & solutions design plan for the centres as well as for UK customer facing teams in partnership with cross functional partners
In Early launch/scoping the role will feed into go to market models which includes working with UK, EMEA & global teams were required leading scoping and shaping for site readiness
Post launch– ongoing optimisation of the target sites service were relevant & preparation of handover to commercial teams were required
Working with partners to proactively identify compliant innovative opportunities to improve services & referrals
Close collaboration with SAM/Marketing /MSL team
Roles and responsibilities
1. Develop the UK Site readiness and strategic plan as part of the end-to-end treatment experience (Defined sites/Brands/TA)
Establishes relationships with key stakeholders/ decision makers along the patient and product pathway for certification purposes only/launch readiness
Develop strategic key business questions identifying opportunities to shape & influence the UK go to market model and tactical site readiness plan, working in partnership with CVTL/SPM
Targeting and prioritisation of UK launch sites in partnership with CVT
Insights gathering to shape and develop UK Site Qualification/Certification and
Activation plans: developing treatment area playbook including training requirements for sites.
Identify innovative solutions to support the new service set up delivery / wrap around services working with other allocated S&SM to propose & build.
Partner with UK Opco, EMEA and Global teams were relevant to scope and define
internal business processes/ system requirements to support the go to market model.
Mapping local patient pathways & design/implement referral strategy.
Influence and shape the EMEA regional COE were relevant for each brand to ensure
the strategic and tactical plans will be fit for purpose for the UK and successfully
differentiate us vs competition.
2. Execution of site readiness plans, operating to enable best in class experience during site qualification/certification and activation
Implementation of agreed training strategy that is tailored to the site
Coordinates Janssen stakeholders around sites, including the UK, EMEA and Global Site readiness/Certification Team, the EMEA COE where relevant and the OpCo/cluster medical, quality, legal and supply chain teams
Drives contracting process by working with legal professionals to ensure it is streamlined for hospital team
Works with the Supply chain, quality, regulatory, legal, compliance and medical teams to establish site protocols and processes around appropriate defined brands
Ensures implementation of defined treatment into relevant sub-national guidelines in partnership with SAM Team
Orchestrates delivery of site certification training, coordinating appropriate Janssen stakeholders including supply chain and medical
Oversees final site activation
3. Proactively assist sites in ongoing optimization of processes and infrastructure through service and solutions, including:
Assists sites in throughput planning
Supports sites in capacity expansion or new indications and workflow changes
Oversees ongoing site audits and inspections
Support centers to scale-up their relevant operations via deployment of spoke and hub models to maximize the access to patients
Develop Peer-to-Peer and scientific operational educational plans to improve relevant patient management and sharing best practices across the network of allocated centers & the EMEA region (were appropriate)
Key Compliance Requirements
Ensure safety reporting requirements (timely AE/PQC reporting) as set out in company policies and SOPs (Standard Operating Procedures) are met and appropriately managed when planning projects, developing materials, executing projects and contracting vendors
Ensure HCC and legal requirements (Fair Market Value, Transfer of Value rules, Promotional Materials rules) are fully understood, appropriately managed and complied with when planning projects, developing materials, executing projects and contracting vendors
Ensure inspection readiness with respect to personal training compliance, and availability of recent CV and individualized Job Description
If commissioning contractors or third-party organisations, put contracts in place and provide training so that these individuals also act in accordance with Johnson & Johnson HCC requirements when interacting with Healthcare Professionals and report adverse events and complaints (as above).
how to succeed
Essential Technical Knowledge, skills and experience
Site readiness experience
Value excellence competencies
Strategic thinking, ability to implement business plans, strong communication and negotiation skills
Ability to cultivate senior level relationships and create partnerships with stakeholders
Understanding of dynamics in complex organizations and ability to influence people
Strong TA, disease and product knowledge
Prior project management experience
Deep understanding of hospital operations
Strong project management skills
English proficiency
Qualifications
Educated to degree level
Higher level qualification desired (e.g. MBA, MSc, professional Marketing qualification (CIM)
Bio/pharma experience needed, haematology / oncology or cell therapy experience desired
ABPI
Experience in a CRO, as an MSL or in Supply Chain is appreciated
At least 5 years of prior experience in key account management in a healthcare environment
Project management and hospital experience
benefits
This role offers a very competitive hourly rate. This contract will run for 12 months and has a strong chance of extension.
you are welcome here
Johnson & Johnson is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
about Johnson & Johnson Innovative Medicine
Patients inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science and compassion, we confidently address some of the most complex diseases of our time and unlock the potential medicines of tomorrow.
Our diverse portfolio spans multiple therapeutic areas — Oncology, Immunology, Neuroscience, Cardiovascular, Pulmonary Hypertension, and Retina.
We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way.
application process
We are looking to process the first round of applications within the next 2 working days.
We do not accept applications via email.
The pay rate for this role will depend on how you are paid.
PAYE, LTD & Umbrella options are available.
Diversity, Equity & Inclusion
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.