Software Engineer - REMOTE

The Company:

Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

The Project:

Johnson & Johnson's Family of Companies is recruiting for a Customer Solutions Engineer, Digital Solutions organisation. The location for this position is UK based.

Digital Solutions is part of Ethicon, Inc., a global leader in surgery with products and solutions found in almost every operating room around the world. Ethicon has made significant contributions to surgery for more than 100 years, from creating the first sutures, to revolutionising surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. Through Ethicon's surgical technologies and solutions including robotics, digital solutions, sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com.

The Digital Solutions organisation is focused on developing and commercialising software-based products for hospitals and clinicians. These products will be integrated into a holistic platform experience for J&J customers, and are aimed at solving some of the most significant economic and clinical unmet needs in surgery globally.

The Role:

• 12 Month Contract (with potential extension)
• Fully Remote
• £ 45 p/h (Higher Umbrella Options Available)

Duties and Responsibilities:

The responsibility of the Customer Solutions Engineer is to:

• Drive technical implementation and installation of hardware and software with corporate and hospital stakeholders, incl. IT, security, networking and other functions.
• Build and maintain strong technical relationships with hospital staff (Operating Room, IT, surgeon champions, project managers, etc.) through the installation and ongoing maintenance of hardware and software.
• Serve as technical SME with internal J&J stakeholders.
• Provide customer support (including hardware tickets) and identifying root cause of issues and rectifying – with the ultimate aim of self-service support.
• Provide support and work with engineering team to troubleshoot technical issues during and post implementation. 
• Innovate and drive process and technical improvements to streamline, scale operations, and improve end-to-end experience.
• Advocate on behalf of the customer during all engagements to ensure a consistent high-bar on excellence and project delivery.
• Create and inspire a work environment of trust, collaboration, commitment and ethical behavior across a vast, diverse internal and external matrix network of stakeholders.
• S/he must establish and maintain a positive, proactive, high‐energy, collaborative and engaging working environment.
• Role reports to Sr. Manager, Products & Programs (Hardware and Connectivity).

Professional Experience Required:

• 3-5+ years of relevant professional experience and a track record in engineering, IT, and project management.
• Demonstrated ability to communicate with and maintain customer relationships (IT, security, surgeon champion, etc).
• Ability to navigate a complex implementation process, often with multiple stakolder groups and various approval processes, incl. international launches.
• Strong analytical problem-solving skills, with ability to identify root cause and provide solutions in a timely fashion is required.
• Entrepreneurial person who can work in a fast-growing, ambiguous start-up environment.
• Excellent communication and writing skills.
• Must be fluent in English.
• This position may require up to 20-40% travel.
• Knowledge of networking protocols and standards, especially IEEE 802.11.
• Knowledge and/or experience debugging layer 1 through 7 networking with tools like nmap, ping, ss, netstat, wireshark, ip, tcpdump.
• Familiarity with RADIUS, 802.1x and other auth methods commonly used in Windows/CISCO networks.
• Experience testing and scripting with Python, ssh, rsync, and other command-line tools.
• Experience with static and dynamic routing and tagged VLANs.
• Familiarity with software-defined networking.

Other Requirements:

Professional certification/s (any of the follow or equivalent would be advantageous)

Cisco Certified Network Associate (CCNA)

CompTIA Network+

Juniper Networks Certified Associate - Junos (JNCIA-Junos)

SolarWinds Certified Professional

Aruba Certified Mobility Associate (ACMA)

VMWare Certified Technical Associate - Network Virtualization (VCTA-NV)

Technical experience

Networking technologies

UNIX, SSH, XML, .NET, HTML, IIS and SSL

The Open Systems Interconnection model (OSI model). Knowledge of tools like 

nmap, ping, ss, netstat, wireshark, ip, tcpdump & their use for debugging.  

Knowledge of networking protocols and standards (i.e. IEEE 802.11).

Familiarity with RADIUS, 802.1x and other auth methods commonly used in Windows/CISCO networks.

Experience testing and scripting with Python, SSH, Rsync, and other command-line tools, static & dynamic routing and tagged VLANs.

Cloud technologies

MS Azure, AWS & GCP and a general understanding of their use in the healthcare industry 

Healthcare IT experience - general knowledge advantageous

Healthcare data governance & privacy

Medical device industry (i.e. Laparoscopic camera systems)

Surgical teams & surgical environment

Hospital IT & Biomedical Engineering organisations 

Healthcare customer facing experience

In Return:

In return for this role you will receive a very competitive hourly rate. A minimum month contract & an opportunity to work with a Global Leader within the Pharmaceutical sector, Johnson & Johnson. 

Things to remember before applying for this role:

• This role is INSIDE IR35. The pay rate for this role will depend on how you are paid (PAYE or Umbrella options).
• We are looking to process the first round of applications within the next 2 working days.
• We do not accept applications via email.

If you are interested in this role please apply now! Make sure you fill out your application in full, your personal CV will be used for the recruiter’s reference only, they are not sent to Hiring Managers. Ensure all relevant information is included in your application! 

Thank you very much and we look forward to receiving your application. 

If you would like some additional information about the role please contact: 

Diversity, Equity & Inclusion:

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.