TS MLL Lead

TS MLL Lead

Location: Cork

Duration: 12 Months

Hours: 39

Establishes partnerships with MLL areas, ensuring efficient service delivery, and maintaining high levels of reliability in TS operations. With deep domain expertise, product knowledge, and effective leadership skills, collaborate closely with stakeholders, deliver exceptional services, and ensure the reliable functioning of IT systems, ultimately supporting the success of the MLL operations.

Roles and Responsibilities

• Support critical incident and problem management, participating in reliability calls, identifying root causes, and implementing preventive actions.

• Monitor and track the IRIS incident and request queues for timely resolution. Facilitating engagement with 3rd party vendors, monitoring their work, and addressing escalations as required to ensure SLA’s are met.

• Serve as the primary contact for non-site TS teams and communicate / updates to TS management and business IT leaders to ensure transparency and accuracy during incidents.

• Assist in change management activities, including coordinating change schedules, obtaining approvals, and implementing changes for supported applications and infrastructure.

• Coordinate patch management activities, initiating and planning patches for applications, infrastructure, and operating systems.

• Coordinates with MLL and TS teams for the implementation of application features, enhancements, and infrastructure changes.

• Engages with BT Site Leads and business stakeholders to ensure testers are identified for user acceptance testing (UAT) as it pertains to Change Management and/or Patch Management Activities.

• Support business continuity by participating in local efforts for failover tests, server patching, and infrastructure maintenance.

• Review progress, pending items, and impediments related to operational, incident, and problem management with TS Site Delivery Leader Coordinate site-specific tasks associated with IT portfolio projects, lifecycle management, and infrastructure upgrades.

• Monitor service levels, track metrics/analytics as it pertains to network reliability, availability, and capacity metrics to ensure site health for TS services.

• Participate in TS contractor management activities, including entrance permits and requesting escorts.

• Ensure compliance with JJT policies, standards, and procedures at the site level.

• Provide input to TS Site Delivery Leader for future requirements, especially key business capabilities, and the associated value to the Product Line – as an input to shape the product strategy

• Partner with TS Site Delivery Leader to provide input and execute Service Lifecycle and roadmap and continuous Improvement Plans

How to Succeed

• Bachelor’s in engineering, Computer Science, or technical field.

• 3 - 5 years experience in a Med Tech environment.

• In-depth knowledge of MLL site operations and processes

• Understanding of IT systems and applications specific to the MLL industry

• Familiarity with regulatory compliance requirements and quality standards

• Ability to analyze and troubleshoot technical issues related to site operations and IT infrastructure

• Strong understanding of incident and problem management processes

• Proficiency in identifying and implementing preventive and corrective actions

• Knowledge of change management principles and practices for seamless system integration

• Familiarity with patch management processes and best practices

• Experience in coordinating and executing disaster recovery efforts

Benefits

This role offers a very competitive hourly rate. This contract will run for a 12 Months and has a strong chance of extension. 

DePuy Synthes is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are

About DePuy Synthes

DePuy Synthes is the orthopaedic and neurological businesses of Johnson & Johnson - the world's most comprehensive and broadly-based healthcare company. At DePuy Synthes we specialise in our innovations in healthcare products, services and programs that make a real difference to millions of people across the world. We specialise in joint reconstruction, trauma, extremities, craniomaxillofacial, spinal surgery and sports medicine, and also the VELYS™ Digital Surgery portfolio. Contribute to the next healthcare breakthrough with your next project at DePuy Synthes. 

https://www.jnjmedtech.com/en-US/companies/depuy-synthes

https://www.jnjmedtech.com/en-GB/companies/depuy-synthes

Application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. The pay rate for this role will depend on how you are paid. PAYE, LTD & Umbrella  options are available. 

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.