Administrator - Medical Devices

Title:  

Technical Service Operations Support Admin 

(Electrophysiology Medical Device)

Location: Diegem, Belgium

Duration: End of 2025

Hours: Full time (40 hours per week), on-site

Imagine your next project as a Technical Service Operations Support Admin, working at the forefront of cutting edge work and technology with one of the leading Pharmaceutical companies in the world!

roles and responsibilities

• Responds to customer inquiries regarding Electrophysiology Product installation process and  coordinates with 3rd party suppliers when applicable.  

• Processes Electrophysiology Module requests, communicates Electrophysiology Module to  customers and inputs information in Technical Service Application.  

• Maintain database integrity with accuracy and availability of Hardware/Software Installation  forms . Monitor, Process & Validate Asset update tasks . 

• Document Service Agreements in Technical Service Application. 

• Process data updates in Technical Service Application 

• Provide support to Service Engineer Team to ensure 100% compliant service activity  completion and support in resolving any potential discrepancies with documented data in the  service application database. 

• Investigate and resolve database integrity issues  

• Establish service-related costs and communicate to the party responsible for invoicing o Timely processing orders of service-related parts, loaners and FRUs in Technical Service  Application 

• Ensure all activities are within the Service Management System through daily updates and  documentation. 

• Support various project assignments through implementation. 

• Communicate business related issues to management level 

• Prepare reports for Management on regular frequency 

• Performs other duties assigned as needed

how to succeed

You will have strong organisational skills, excellent communication skills, have a willingness to learn. You will also bring:

• Minimum Bachelor degree with 2 years of related experience  

• Experience in the then current technical service applications will be considered. o Or, High school Diploma with five years minimum, administrative support/customer relations/or  technical service experience

Preferred:

• Bachelor degree in one of the following:

  • Business

  • Administration

• Experience in technical field service administrative related activities

Details

This contract will run until the end of this year.

This is an on-site role, hybrid may be an option further into the assignment (after 3 months or so).

There will be extensive training in this post, an excellent opportunity to learn more in the medical device industry. 

you are welcome here

Johnson & Johnson MedTech is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

About Johnson & Johnson MedTech

At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible.

For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopaedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalised.

https://www.jnj.com/healthcare-products/medtech

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. 

questions

If you would like some additional information about the role please contact: simone.strong@randstadsourceright.co.uk

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.