BE - Compliance and Analytics Associate (COVID-19 Vaccine)

Johnson & Johnson Worksense (via Randstad Sourceright) is responsible for finding, engaging and contracting talent for the Johnson & Johnson contingent workforce.

We are looking for an detail-oriented Compliance and Analytics Associate with a scientific background to support the management of our Global Vaccine Contact Center.

• This is a 12 month position with the possibility of an extension.
• It is possible to work full-time from home.
• You must be located in an EU country.

The Janssen Global Vaccine Contact Center (JGVCC) is a large, outsourced contact center supporting the supply of Janssen's COVID-19 vaccine during the pandemic period and possibly beyond. Globally managed, but Regionally Executed, we have built a Contact Center Operations team to support the implementation in EMEA and the JGVCC Compliance and Analytics Associate is responsible for the compliance and analytics support.

This role is responsible for:

• Supporting the implementation and running of an outsourced Regional contact centre for Janssen's COVID-19 vaccine.
• Ensuring the Contact Center processes are administered and maintained in compliance with J&J requirements and managing and generating supportive metrics related to the Contact Center.
• Assisting in the creation and management of user accounts for outsourced vendor employees, ensuring training curricula are assigned and updated as required.
• Coordinating input from local, regional and global Medical Information stakeholders · Identifying ways to streamline processes and improve efficiencies for the administration of Janssen's outsourced COVID-19 vaccine contact centre.
• To be a point of contact for Outsourced vendors.

Key Responsibilities:

Document Management:

• Define, set up and maintain Document management system for JGVCC.
• Coordinate documents (SOP, WI, ...) review and updates.
• Manage documentation in Tru Vault system.

Training management:

• Support Curriculum definition and assignment.
• Follow up training completion and KPIs.
• nsure alignment with global training strategy for JGVCC.

Non Conformance:

• Support Non conformance process follow up.
• Ensure full oversight and on time completion of NC records.

Data analytics:

• Support set up of JGVCC KPIs.
• Provide timely extract of data and appropriate dashboards to JGVCC management team.
• Coordinate, prepare, and edit reports and presentations.

Records management:

• Ensure JGVCC records are stored and maintained according to WWRIM standards.

Vendor support:

• Assist in the creation and management of the user accounts for outsourced vendor employees, ensuring training curricula are assigned and updated as required.
• Assist in the user access requests to relevant systems (including iConnect, Genesys).
• Develop appropriate compliance, monitoring and analytical procedures for the EMEA Covid-19 vaccine contact center, reflecting the business need, local and regional regulations and in alignment with global processes.
• Proactively follow up with colleagues in EMEA, global and vendor, on tasks and activities required to launch the contact centre.
• Participate in Contact Center Operations team meetings to identify, prioritise and execute service improvements.

Experience/Knowledge:

• 2 years in a regulated industry, ideally in the Medical Devices or Pharmaceutical Industry.
• Knowledge of Pharma regulations.
• QMS related knowledge and experience an advantage.
• Analytical skills: set-up KPI dashboard, tracking and analyzing KPIs.
• Knowledge of quality system processes such as Training, Document Management, Change Control, CAPA, Investigation, ...
• Ability to assess multiple issues, and interpret the compliance and business impact, translating into system and process requirements.
• Capability to focus and prioritize, with the ability to multitask in a fast-paced dynamic environment.
• Good knowledge of Microsoft applications (Word, Excel,).
• Ideally knowledge of relevant systems such as TruVault and Trackwise,
• Ability to prioritize tasks and work independently.
• A high level of accuracy and commitment to deadlines.
• Can work independently, knows the right priorities and escalates issues if needed.
• Result oriented.
• Excellent verbal and written communication skills.
• Ability to fit in well culturally in a complex organization.
• Team player.
• Customer Focus.

EXTRA INFORMATION:

• Flexible working hours.
• Currently you will work remotely because of COVID-19.
• This is a contracting position, with the possibility of an extension after the end date. You will receive a contract via our partner Ausy. Ausy can offer you a contract of indefinite duration or a project contract for the duration of the assignment at J&J.