Randstad, as the EMEA Johnson & Johnson talent acquisition partner, is responsible for finding and contracting talent for the contingent roles at Johnson & Johnson. If you are selected for a role you will be engaged or employed by one of the Randstad recruitment companies in EMEA and will not be an employee of Johnson & Johnson.

Johnson & Johnson

BE - Compliance and Analytics Associate (COVID-19 Vaccine)

Posted Apr 15, 2021
Job ID: JJJP00006330
8 months
(May 3, 2021 - Dec 31, 2021)
40 hrs/week
Payrate range

Johnson & Johnson Worksense (via Randstad Sourceright) is responsible for finding, engaging and contracting talent for the Johnson & Johnson contingent workforce.

We are looking for an detail-oriented Compliance and Analytics Associate with a scientific background to support the management of our Global Vaccine Contact Center.

  • This is a 12 month position with the possibility of an extension.
  • It is possible to work full-time from home.
  • You must be located in an EU country.

The Janssen Global Vaccine Contact Center (JGVCC) is a large, outsourced contact center supporting the supply of Janssen's COVID-19 vaccine during the pandemic period and possibly beyond. Globally managed, but Regionally Executed, we have built a Contact Center Operations team to support the implementation in EMEA and the JGVCC Compliance and Analytics Associate is responsible for the compliance and analytics support.

This role is responsible for:

  • Supporting the implementation and running of an outsourced Regional contact centre for Janssen's COVID-19 vaccine.
  • Ensuring the Contact Center processes are administered and maintained in compliance with J&J requirements and managing and generating supportive metrics related to the Contact Center.
  • Assisting in the creation and management of user accounts for outsourced vendor employees, ensuring training curricula are assigned and updated as required.
  • Coordinating input from local, regional and global Medical Information stakeholders · Identifying ways to streamline processes and improve efficiencies for the administration of Janssen's outsourced COVID-19 vaccine contact centre.
  • To be a point of contact for Outsourced vendors.

Key Responsibilities:

Document Management:

  • Define, set up and maintain Document management system for JGVCC.
  • Coordinate documents (SOP, WI, ...) review and updates.
  • Manage documentation in Tru Vault system.

Training management:

  • Support Curriculum definition and assignment.
  • Follow up training completion and KPIs.
  • nsure alignment with global training strategy for JGVCC.

Non Conformance:

  • Support Non conformance process follow up.
  • Ensure full oversight and on time completion of NC records.

Data analytics:

  • Support set up of JGVCC KPIs.
  • Provide timely extract of data and appropriate dashboards to JGVCC management team.
  • Coordinate, prepare, and edit reports and presentations.

Records management:

  • Ensure JGVCC records are stored and maintained according to WWRIM standards.

Vendor support:

  • Assist in the creation and management of the user accounts for outsourced vendor employees, ensuring training curricula are assigned and updated as required.
  • Assist in the user access requests to relevant systems (including iConnect, Genesys).
  • Develop appropriate compliance, monitoring and analytical procedures for the EMEA Covid-19 vaccine contact center, reflecting the business need, local and regional regulations and in alignment with global processes.
  • Proactively follow up with colleagues in EMEA, global and vendor, on tasks and activities required to launch the contact centre.
  • Participate in Contact Center Operations team meetings to identify, prioritise and execute service improvements.


  • 2 years in a regulated industry, ideally in the Medical Devices or Pharmaceutical Industry.
  • Knowledge of Pharma regulations.
  • QMS related knowledge and experience an advantage.
  • Analytical skills: set-up KPI dashboard, tracking and analyzing KPIs.
  • Knowledge of quality system processes such as Training, Document Management, Change Control, CAPA, Investigation, ...
  • Ability to assess multiple issues, and interpret the compliance and business impact, translating into system and process requirements.
  • Capability to focus and prioritize, with the ability to multitask in a fast-paced dynamic environment.
  • Good knowledge of Microsoft applications (Word, Excel,).
  • Ideally knowledge of relevant systems such as TruVault and Trackwise,
  • Ability to prioritize tasks and work independently.
  • A high level of accuracy and commitment to deadlines.
  • Can work independently, knows the right priorities and escalates issues if needed.
  • Result oriented.
  • Excellent verbal and written communication skills.
  • Ability to fit in well culturally in a complex organization.
  • Team player.
  • Customer Focus.


  • Flexible working hours.
  • Currently you will work remotely because of COVID-19.
  • This is a contracting position, with the possibility of an extension after the end date. You will receive a contract via our partner Ausy. Ausy can offer you a contract of indefinite duration or a project contract for the duration of the assignment at J&J.

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