Customer Development Manager

Johnson & Johnson Worksense (via Randstad Sourceright) is responsible for finding, engaging and contracting talent for the Johnson & Johnson contingent workforce.

We are currently recruiting for a Customer Development Manager to join our contingent workforce at the site based in Maidenhead. As Customer Development Manager, you will be responsible for a specific GFO within a large account, or all GFOs in selected smaller accounts, with direct responsibility for business worth at least £5m NTS and high levels of complexity. You’ll be reporting into a Senior Customer Development Manager / Business Unit Head. This contract is for 6 months initially.

Responsibilities:

• Delivery of specified business targets (sales, spend and profit targets - TS, A&P, NTS, Net GP)
• Full forecasting and spend management for your GFO responsibilities, making accurate forecasts to your business team and CS&P contacts
• Responsible for building strong relationships with your customers, and representing your customers’ requirements to the J&J business
• Building and tracking a JBP with key retailers to ensure delivery of key metrics for J&J and business partner
• Building a strong knowledge of the market and keeping track of the market activity to share information regarding changes or new activity in the marketplace
• Identifies and progresses incremental growth opportunities within your business
• Supports business improvement projects beyond immediate role responsibilities

Experience:

• Gaining stakeholders’ commitment through persistent, yet consultative, selling/leadership techniques
• Follows the negotiation process to achieve a win/win agreement with the customer
• Can Influence a diverse group of stakeholders, at multiple levels, to drive initiatives forward and to achieve a strategic vision
• Understands and leverages J&J’s strategic business objectives including customer segmentation and retailer life cycle to develop a winning customer plan
• Optimize account penetration and account management effectiveness
• Fosters customer partnerships that are relevant, compelling, and differentiated from the competition
• Identifies areas of misalignment between customer and J&J and works to mitigate the potential negative business impact
• Challenges status quo and continuously seeks business improvements
• Demonstrates the ability to view opportunities and issues from multiple perspectives to arrive at the best solution
• Translates shopper/customer insights into actionable category strategies and tactics that drive measureable results
• Creates compelling in-store excellence (ISE) recommendations, gains customer buy-in, and executes initiatives, (i.e. NPI, joint campaigns, etc.,) to drive category and brand growth
• Understands key competitor’ go-to-market strategies and incorporate this information into business plans
• Proactively identifies potential execution issues and addresses these with the customers prior to activation
• Develops, prioritizes, and implements business strategies based on existing and emerging market conditions
• Rigorously tracks and monitors key performance indicators and adjusts business plans accordingly