Randstad, as the EMEA Johnson & Johnson talent acquisition partner, is responsible for finding and contracting talent for the contingent roles at Johnson & Johnson. If you are selected for a role you will be engaged or employed by one of the Randstad recruitment companies in EMEA and will not be an employee of Johnson & Johnson.

Johnson & Johnson

Customer Development Manager

Posted Jul 20, 2020
Job ID: JJJP00002811
Maidenhead , Berkshire
4 months
(Aug 17, 2020 - Dec 31, 2020)
40 hrs/week
Payrate range
25 - 40 £/hr

Johnson & Johnson Worksense (via Randstad Sourceright) is responsible for finding, engaging and contracting talent for the Johnson & Johnson contingent workforce.

We are currently recruiting for a Customer Development Manager to join our contingent workforce at the site based in Maidenhead. As Customer Development Manager, you will be responsible for a specific GFO within a large account, or all GFOs in selected smaller accounts, with direct responsibility for business worth at least £5m NTS and high levels of complexity. You’ll be reporting into a Senior Customer Development Manager / Business Unit Head. This contract is for 6 months initially.



  • Delivery of specified business targets (sales, spend and profit targets - TS, A&P, NTS, Net GP)
  • Full forecasting and spend management for your GFO responsibilities, making accurate forecasts to your business team and CS&P contacts
  • Responsible for building strong relationships with your customers, and representing your customers’ requirements to the J&J business
  • Building and tracking a JBP with key retailers to ensure delivery of key metrics for J&J and business partner
  • Building a strong knowledge of the market and keeping track of the market activity to share information regarding changes or new activity in the marketplace
  • Identifies and progresses incremental growth opportunities within your business
  • Supports business improvement projects beyond immediate role responsibilities


  • Gaining stakeholders’ commitment through persistent, yet consultative, selling/leadership techniques
  • Follows the negotiation process to achieve a win/win agreement with the customer
  • Can Influence a diverse group of stakeholders, at multiple levels, to drive initiatives forward and to achieve a strategic vision
  • Understands and leverages J&J’s strategic business objectives including customer segmentation and retailer life cycle to develop a winning customer plan
  • Optimize account penetration and account management effectiveness
  • Fosters customer partnerships that are relevant, compelling, and differentiated from the competition
  • Identifies areas of misalignment between customer and J&J and works to mitigate the potential negative business impact
  • Challenges status quo and continuously seeks business improvements
  • Demonstrates the ability to view opportunities and issues from multiple perspectives to arrive at the best solution
  • Translates shopper/customer insights into actionable category strategies and tactics that drive measureable results
  • Creates compelling in-store excellence (ISE) recommendations, gains customer buy-in, and executes initiatives, (i.e. NPI, joint campaigns, etc.,) to drive category and brand growth
  • Understands key competitor’ go-to-market strategies and incorporate this information into business plans
  • Proactively identifies potential execution issues and addresses these with the customers prior to activation
  • Develops, prioritizes, and implements business strategies based on existing and emerging market conditions
  • Rigorously tracks and monitors key performance indicators and adjusts business plans accordingly 

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