Randstad, as the EMEA Johnson & Johnson talent acquisition partner, is responsible for finding and contracting talent for the contingent roles at Johnson & Johnson. If you are selected for a role you will be engaged or employed by one of the Randstad recruitment companies in EMEA and will not be an employee of Johnson & Johnson.

Johnson & Johnson

Customer Field Support Event Coordinator

Posted Jun 16, 2021
Job ID: JJJP00006901
High Wycombe
6 months
(Jul 19, 2021 - Jan 18, 2022)
37 hrs/week
Payrate range
12 - 20 £/hr

Customer Field Support Event Coordinator

6 month contract

37 hours a week

High Wycombe 

Inside IR35


To provide high quality, timely and efficient event management (including contracts, copy approval processes, and payments) that supports our customer-facing teams (medical and promotional) and HCPs/HCOs & ORDMs in order that the Company complies with the HCBI guidelines and local rules & regulations in delivering events.

Responsible for: 

  • Partner with commercial and medical colleagues to understand the required actions for specific events
  • Create and manage contracts for HCPs/HCOs/ORDMs and PAGS using the information provided in the ‘Contracts Management System’ and take agreed actions to ensure contracts are signed before the day of the event.
  • Coordinate the copy approval process for events in line with the agreed process for the UK. 
  • Prepare all required documentation and process payments related to activity in iConnect for HCPs/HCOs/ORMDs
  • Finalise events in iConnect following the actions highlighted in the Event Finalisation Process
  • Maintain and action requests sent to the CAFs shared inbox. 
  • Utilise chase reports daily to keep up to date with progress with events and current actions in order to enable team oversight of activities. Work concurrently on all events allocated.
  • Report all deviations CAFs Manager. Obtain sign off before any further action is taken.
  • On occasion, attend cycle-meetings to help facilitate cross-functional process alignment with the business unit, as agreed by the CAFs Manager
  • Complete cost corrections and SWP as required, complying with TOV data requirements
  • Provide appropriate cover to team members during periods of annual leave and sickness
  • Complete all additional ad hoc duties and administrative tasks in line with the role including: mailers, badges, certificates, event stationery, collating delegate feedback etc…
  • Serve as a call centre for the business answering telephone enquiries, working together as a team to ensure cover is maintained between 8.45am – 17.00pm Monday to Thursday and 8.45am – 16.00pm Friday
  • Deliver on agreed outputs associated with above activities, as well as any additional personal objectives, as agreed with the CAFs Manager
  • Proactively suggest areas where processes could be improved and discuss with CAFs Manager 
  • As the role of the department evolves, undertake any other associated tasks as agreed with the CAFs Manager and in line with the grade of the role


  • Detail focused in order to provide accurate data entry 
  • Sound knowledge of Microsoft (PowerPoint, Excel and Word) are essential
  • Confidence and ability to work with new IT software specific to the role (ICD/HPR)
  • Professional telephone manner
  • Resilient and flexible with the ability to work under pressure.
  • Excellent organisational and prioritisation skills. Ability to plan, organise and prioritize workload to meet own and given deadlines.
  • Excellent ability to communicate effectively and confidently, verbally and in writing 
  • Ability to work within a team, sharing responsibilities and workload to provide collective support to the business.
  • Personal drive and enthusiasm with a positive, 'can do' attitude and a desire to succeed

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