Randstad, as the EMEA Johnson & Johnson talent acquisition partner, is responsible for finding and contracting talent for the contingent roles at Johnson & Johnson. If you are selected for a role you will be engaged or employed by one of the Randstad recruitment companies in EMEA and will not be an employee of Johnson & Johnson.

Johnson & Johnson

Customer Service Planner

Posted Jan 17, 2023
Job ID: JJJP00014246
1 year
39 hrs/week
Payrate range

Customer Service Planner

Location: DePuy, Cork (Hybrid working)

Duration: 12 months

Hours: 39 

Pay rate range: Depending on experience 

Imagine your next project at DePuy, a Johnson & Johnson company who are a global leader in orthopaedic devices and supplies, including hip, knee, extremity, trauma, cement and operating room products. The Global Supply Chain Customer Service Planner role is a key supply chain role, to provide world class customer service to our Direct & Affiliate OUS markets for the Joints Business Group.  We offer the chance to work in a positive, supportive, and competitive environment.

This could be the start of a promising and rewarding career with plenty of opportunities for career progression.

roles and responsibilities

Be responsible for providing customer service to a group of OUS Markets for the Joints Business Group, across implants, replenishment and investment. You will also deliver effective and efficient Customer Service, working with business partners to ensure world-class customer service levels and supply chain performance.

This will involve: 

  • Timely & Accurate order entry of sales orders 

  • Expediting backorders and backlogs

  • Coordination of priority allocations to customers

  • Managing orders and maintaining customer data within the sales order system

  • Resolving sales, delivery, or technical issues promptly and accurately  

  • Deliver effective and efficient Planning:

  • Ensure the timely placement of PO’s in support of automatic daily replenishment and supplemental order processes

  • Expedite past PO’s, maintain PO dates and resolve PO discrepancies

  • Investigate and root-cause critical supply issues and communicate and provide updates on resolution dates

  • Inventory management in line with agreed GSC targets and processes – taking actions to minimise excess inventory, including managing inventory repatriation and approving in market returns

  • Drive for continuous improvements to enhance service and implement lean process improvements. 

  • Coordinate the implementation of New Product Introductions/ Rationalisation Plans with OUS Markets and Commercial teams; specifically be integral members of the Int’l Project Core Teams.

  • Lead market service reviews and performance analysis with a view to improving service.  

  • Proactively manage KPIs, including OTIF, Backorder metrics and ad-hoc process improvement metrics.

  • Support, Lead and Implement for the ISG department on Company projects through engagement with key stakeholders to deliver a successful output.

how to succeed

You will be customer service focused and have had exposure to planning to understand what demand planning and forecasting is at a junior level. We are looking for a highly ambitious individual who is eager to learn and succeed in this role.

You will also bring:

  • Bachelor Degree, preferably in Business.

  • Effectively communicate with organisational interfaces to meet and exceed Customer Service/ GSC objectives, and achieve world-class customer service levels. 

  • Strong analytical skills - Ability to read, manipulate and understand data in order to make effective Customer Service related decisions.

  • Advanced in Microsoft Excel

  • Ability to work on your own initiative as well as a team 


This role offers a very competitive hourly rate. This contract will run for a minimum of 12 months and has a strong chance  of extension.  

you are welcome here

Johnson & Johnson is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

about DePuy Synthes

DePuy Synthes is the orthopaedic and neurological businesses of Johnson & Johnson - the world's most comprehensive and broadly-based healthcare company. At DePuy Synthes we specialise in our innovations in healthcare products, services and programs that make a real difference to millions of people across the world. We specialise in joint reconstruction, trauma, extremities, craniomaxillofacial, spinal surgery and sports medicine, and also the VELYS™ Digital Surgery portfolio. Contribute to the next healthcare breakthrough with your next project at DePuy Synthes. 


application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. The pay rate for this role will depend on how you are paid. PAYE, Limited & Umbrella options are available. 

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.


We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.

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