Customer Service Planner

Customer Service Planner

Location: Ringaskiddy, Cork

Duration: 12 months (maternity cover contract but good chance of extension and further opportunities)

Hours: 39 per week

DePuy Synthes, a Johnson & Johnson company is recruiting for a Customer Service Planner, located in Loughbeg, Ringaskiddy, Cork. DePuy Synthes has a long-standing dedication to advancing patient care and has become a global leader in orthopedic devices and supplies, including hip, knee, extremity, cement, and operating room products.

The successful candidate will have the opportunity to work in Global Supply Chain with our Direct and Affiliate OUS markets for the Joints Business group.

This could be the start of a promising and exciting career with plenty of opportunities for career progression!

roles and responsibilities

•  Be responsible for providing customer service to a group of OUS Markets for the Joints Business Group, across implants, replenishment, and investment.

• Deliver effective and efficient Customer Service, working with business partners to ensure world-class customer service levels and supply chain performance. In particular: Timely & Accurate order entry of sales orders; Expediting back orders and backlogs; Coordination of priority allocations to customers; Leading orders and maintaining customer data within the sales order system & Resolving sales, delivery, or technical issues promptly and accurately.

• Deliver effective and efficient Planning: Ensure the timely placement of PO’s in support of automatic daily replenishment and supplemental order processes; Expedite past PO’s, maintain PO dates and resolve PO discrepancies; Work with warehouse to handle stock queries; Investigate and root-cause critical supply issues and communicate and provide updates on resolution dates; Inventory management in line with agreed GSC targets and processes & Regularly review inventory and ROP levels.

• Work towards continuous improvements to enhance service and implement lean process improvements.

• Coordinate the implementation of New Product Introductions/ Rationalization Plans with OUS Markets and Commercial teams; specifically, be integral member of the Int’l Project Core Teams.

• Lead market service reviews and performance analysis with a view to improving service. Represent market supply needs & challenges within the Sales & Operations Planning process.

• Proactively supervising supply chain targets, including OTIF, Back-order metrics and ad-hoc process improvement metrics.

• Support, Lead and Implement for the ISG department on Company projects through engagement with other supply chain functions to deliver a successful output.

how to succeed

Education

• Bachelor’s degree, preferably in Business.

Required

• Motivation to provide an outstanding service to our customers.

• Demonstrate strong teamwork.

• Strong Interpersonal Skills. Optimally connect with interpersonal functions to meet and exceed Customer Service/ GSC objectives whilst achieving best-in-class customer service levels.

• Strong Problem-solving Skills. Apply order/product and shipping knowledge to resolve issues, minimizing disruption to end customers and Depuy’s Supply Chain.

• Ability to influence and lead department functions across different levels within the organization.

• Ability to work independently and take leadership role when required.

• Strong system skills/ability.

• Capable of adapting to a fast-paced environment.

• Strong analytical skills. Ability to read, manipulate and understand data to make effective Customer Service-related decisions.

• Strong Business insight.]

Preferred:

• [Proficient in Microsoft Office, with a particular focus on Excel and PowerPoint.

• Minimum 2 years’ experience in Customer Service/Planning.

• Orthopedic product knowledge.

• Knowledge of JD Edwards and SAP/ APO.]

Other:

• Excellent oral and written communication skills in English language.

benefits

This role offers a very competitive hourly rate. This contract will run for 12 months and has a strong chance of extension. 

you are welcome here

Johnson & Johnson is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

about DePuy Synthes

DePuy Synthes is the orthopaedic and neurological businesses of Johnson & Johnson - the world's most comprehensive and broadly-based healthcare company. At DePuy Synthes we specialise in our innovations in healthcare products, services and programs that make a real difference to millions of people across the world. We specialise in joint reconstruction, trauma, extremities, craniomaxillofacial, spinal surgery and sports medicine, and also the VELYS™ Digital Surgery portfolio. Contribute to the next healthcare breakthrough with your next project at DePuy Synthes. 

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. The pay rate for this role will depend on how you are paid. PAYE, LTD & Umbrella options are available. 

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.