Customer Service Representative

Customer service representative

Location: Beerse, Belgium - hybrid working - 3 days a week on site

Duration: 12 months

Hours: 40 hours per week

Imagine your next project working as a customer Service support for Johnson & Johnson. The Customer Service Center (CSC) is the 1st point of contact for all customers (internal & external) with questions and complaints about the products and services. The key objective of the CSC is to provide fast, accurate, and high-quality information to our customers and patients, to maintain and increase customer experience and to contribute to positive business results.

The Customer Service Center is looking for a front office employee with a passion for customers.

roles and responsibilities

• Your focus on patient & customer enables you to solve questions from customers in the Benelux; 

• In a structured way you are able to manage the complete sample process (validation, registration, order entry, complaint handling, etc.). Your technical insight helps you to deal with different processes and systems; 

• Your technical insight helps you to deal with different processes and systems;

• To enable correct follow-up and handling of customer requests you thoroughly understand the processes and pharmaceutical legislation applicable in the Benelux; 

• Your excellent communication skills help you to connect and collaborate closely with different departments and internal/external stakeholders; 

• Your efficiency is key to help you optimize existing processes and define new opportunities.

how to succeed

• Bachelor degree or higher 

• Knowledge of the healthcare environment and systems in the Benelux is a plus; 

• Knowledge of Janssen products is a plus;

• Demonstrates pro-activity, ownership, multi-disciplinary collaboration, flexibility and agility;

• Deals well with ambiguity and can manage conflicts in an open and constructive manner;

• Acts as a team player and has a patient-centric perspective; 

• Customer orientation and focus; 

• Able to understand and translate customer needs into concrete solutions; 

• Excellent communication skills (Dutch/French/English) required; 

• Knowledge of SAP is a plus; 

• Good knowledge of Microsoft Office and IT-literate.

benefits

This role offers a very competitive hourly rate. This contract will run for 12 months and has a strong chance of extension. 

you are welcome here

Johnson & Johnson is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

about Johnson & Johnson Innovative Medicine

Patients inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science and compassion, we confidently address some of the most complex diseases of our time and unlock the potential medicines of tomorrow.

Our diverse portfolio spans multiple therapeutic areas — Oncology, Immunology, Neuroscience, Cardiovascular, Pulmonary Hypertension, and Retina.

We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way.

application process

• Please ensure your application is submitted in English only

• We are looking to process the first round of applications within the next 2 working days.

• We do not accept applications via email.

• The pay rate for this role will depend on how you are paid. 

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.