Operations Support Associate

Location: Diegem, Belgium

Duration: initial until the 31st of December 2023, with an opportunity to be prolonged afterward.

Hours: 40h 

Onsite way of work for initial 6 months and then an opportunity for a hybrid way of working (3 days onsite, 2 days working from home)

Imagine your next role as an Operations Support Associate who is willing to learn Day to Day Operations Day management Experience of working in a Sales /Operations/Customer service role is an Asset.

Responsibilities

• Respond to customer inquiries regarding BWI Product installation & Service Processes and coordinate with 3rd party suppliers (Warehouses & repair Depots) when necessary.

• Ensure all activities are recorded within the Service Management System through daily updates to maintain the traceability of BWI products and documentation.

• Review, Update, Prepare and Process Customers Orders using the Service Management system application.

• Mainly through our warehouse team with some exceptions where local Pick/Pack/Ship will be necessary.

• Process daily local goods reception (Visual inspection and segregation) and dispatch to the next service provider or return to the customer.

• Work with Third Party service provider applications for shipments and receiving.

• Work with depot technician to issue Service request demand.

• Document repair report from the Depot center to the Service Management application using adequate training equipment, Work Instructions, and guidelines provided by the team leader.

• Use Supporting documents to update service value Work Orders with accuracy in the service tool.

• Collect data and prepares for routine reports to management Takes necessary contacts with relevant parties to understand Product/Service status. Support various project assignments through implementation as assigned.

• Analyze and reports weekly to Management on BWI Products installation progress.

To be successful in this role you have:

• Willing to work on a full-time basis from the JNJ offices in Diegem for the first 6 months 

• Fluency in English

• A bachelor degree

• Experience in CRM systems ( plus)

• Home Working after first 6 months

• Resistance to stress

• Fluency in English. Any additional languages are a plus.

• Eagerness to learn

benefits

This role offers a competitive hourly rate & a supportive working environment. This contract will run initially until the end of 2023 with an opportunity to be prolonged afterward.

you are welcome here

Johnson & Johnson is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are.

about Johnson & Johnson MedTech

At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible.

For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

https://www.jnj.com/healthcare-products/medtech

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. 

questions

If you would like some additional information about the role please contact:  katerina.alikaridou@randstadsourceright.nl

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in the Netherlands are working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!