QA Process Support – Gap Assessments en Document Management

QA Process Support – Gap Assessments and Document Management

• Location: Geel (Hybrid)

• Duration of the contract: 31/12/2027

• Hours per week: 40

Imagine your next project providing critical operational support to safeguard quality processes and document integrity within a globally renowned pharmaceutical environment.

As QA Process Support, you will play a pivotal role in streamlining gap assessments and maintaining the accuracy of our document management systems. You will serve as a key point of contact for stakeholders, drive compliance, and contribute to continuous process improvements in a dynamic, hybrid setting.

roles and responsibilities

You will provide essential operational and administrative support for gap assessments and document management, ensuring data accuracy, timely follow-ups, and precise execution in Excel and TruVault.

This will involve:

• Managing and following up on the gap assessment and document management mailboxes.

• Identifying or confirming the correct Local Process Owner (LPO) and contacting relevant stakeholders.

• Accurately managing and fully populating the Excel trackers.

• Monitoring deadlines, following up on open actions in a timely manner, and chasing stakeholders regarding review dates and corrections.

• Performing an initial content screening of gap assessments for common, previously identified errors.

• Answering basic stakeholder questions about the process.

• Aligning with the Training Department when training impact or further follow-up is required.

• Pulling and checking periodic reports via pre-set, automated reporting.

• Identifying recurring problems, trends, and potential process improvements.

• Uploading procedures, performing administrative reviews, and initiating/circulating document workflows in TruVault.

• Ensuring the completeness and accuracy of metadata in TruVault and issuing controlled copies.

• Creating, modifying, and maintaining document templates (including electronic Word and PDF templates).

• Timely escalation of non-standard, technical, or compliance-related questions to the correct Process Owner or SME.

how to succeed

You are a highly accurate, stress-resilient professional with a strong affinity for administrative processes, stakeholder management, and continuous improvement.

You will also bring:

• Strong administrative and organizational skills.

• High degree of accuracy and attention to detail.

• Ability to manage multiple tasks, deadlines, mailboxes, and stakeholder expectations.

• Clear and professional verbal and written communication in both Dutch and English.

• Ability to work independently within established processes and procedures.

• High proficiency in Microsoft Excel (basic use of trackers, filters, automated reports) and Microsoft Word (managing layouts, headers, footers, PDF merging).

• Ability to perform basic checks, recognize recurring errors, and smoothly navigate document flows and metadata.

• Experience with TruVault or a similar electronic document management system.

• Experience within a pharmaceutical, quality-driven, GMP, or other regulated environment.

• Basic knowledge of document control and Good Documentation Practices (GDP).

• Experience executing and checking pre-set Excel reports is a plus.

• An open, process-improvement-oriented mindset with experience supporting diverse departments.

benefits

This role offers a very competitive hourly rate. This contract will run for 31/12/2027.

you are welcome here

Johnson & Johnson is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

about Johnson & Johnson Innovative Medicine

Patients inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science and compassion, we confidently address some of the most complex diseases of our time and unlock the potential medicines of tomorrow. Our diverse portfolio spans multiple therapeutic areas — Oncology, Immunology, Neuroscience, Cardiovascular, Pulmonary Hypertension, and Retina. We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way.

application process

We are looking to process the first round of applications within the next 2 working days. We do not accept applications via email.

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.