Randstad, as the EMEA Johnson & Johnson talent acquisition partner, is responsible for finding and contracting talent for the contingent roles at Johnson & Johnson. If you are selected for a role you will be engaged or employed by one of the Randstad recruitment companies in EMEA and will not be an employee of Johnson & Johnson.

Johnson & Johnson

SAP Support Specialist

Posted Mar 9, 2023
Job ID: JJJP00014770
40 hrs/week
9 months
Payrate range

Location: Pinewood Campus, Wokingham

Duration: Contract running until the end of December 2023 (opportunity for contract extension)

Hours: 37,5 hours per week

Working mode: Hybrid (ideally 2-3 days on-site, remaining days WFH)

Pay rate range: Competitive hourly rate (PAYE & Umbrella options available)

The Finance Technology Solutions (FTS) SAP Support role for One Vision (Vision Care & Surgical Vision) primarily focuses on supporting various aspects of the overall financial systems strategy, system enhancements, projects, and finance operational support. The role supports the teams’ efforts toward various aspects of the overall operations of financial systems including day-to-day transactions, issue review, reporting, ongoing system maintenance, SAP enhancements, project initiatives, and identification of system efficiencies.

roles and responsibilities

Key Responsibilities:

  • Support EMEA Finance community with systems related queries, training, change requests, UAT and production support

  • Act as key contact for finance teams, assist with answering queries and support integrated testing

  • Act as main point of contact with IT to log SAP /BI tickets and issues

  • Deliver robust testing of systems solutions and comply with validated environment requirements

  • Represent EMA Finance in cross-functional reviews of business process and systems solutions

  • Identify opportunities to maximize existing systems functionality and streamline related business processes

  • Ensure Financial and SOX Compliance by understanding responsibilities and accountability for internal controls

  • Support implementations through requirements gathering, fit/gap analysis, SDLC/Agile methodology, user testing and post go-live support

Other Responsibilities:

  • Main point of contact for Finance community across EMA region for all queries and requests relating to SAP and related interfaces

  • Work with Finance end users on issue resolution, diagnosing problems, identifying, and documenting root causes, escalate to IT when appropriate

  • Assist business with User Acceptance Testing for SAP Fusion/BI system enhancement & break fixes, SAP role changes

  • Help prioritize and manage the escalation of SAP Fusion/BI issues and tickets

  • Month-end, quarter-end, and year-end support for EMA Finance users across the SAP Fusion markets

  • Escalation point for any period end billing activities, reconciliation, queries and/or failures

  • Support Vision Care customers with implementation of EDI billing, from scope definition to deployment including change management in partnership with EDI Technical Team

  • Ensure FTS Finance documentation (job aids, general information, batch jobs, etc.) is kept up to date and centrally stored

  • Identify areas for process improvement and implement changes ensuring no negative impact across other Finance and Order to Cash functions.

  • Support standardization of process improvement and sharing best practice across the organization

  • Participate in Project teams as Subject Matter Experts on Finance Business Processes as required

  • Ensure conformance to all J&J compliance and security policies and procedures

  • Create training documentation and/or conduct business partner system training for all implemented tools

Technology Innovation & Standardization

  • SAP ECC 6.0 (SD, FI/CO) known in J&J Vision Care as SAP Fusion

  • BI

  • TM1 (budget and planning)

  • CRM (customer service)

  • Salesforce (limited use by Credit & Collection Team)

  • Ariba

  • HALM (UAT/Change control)


• Ensure strict compliance with all business policies including SOX cycles, SOPs, internal & external audit requirements, and system security protocols

how to succeed


  • A minimum of 2/3 years of professional experience working with SAP and finance systems is required, preferably in SAP and Business Data Warehouse (BW) Environment

  • SAP certification in one or more modules (FI/CO, SD, BI) is preferable

  • Thorough knowledge and understanding of Finance core business processes. Finance or Accountancy qualification would be preferable

  • Proven knowledge of G/L, A/R, A/P, Cost Centre Accounting, Profit Centre Accounting, Profitability Analysis and Internal Orders, Procure to Pay processes, SAP Query

  • Proven experience of handling VAT -related changes (tax codes functionality and set up, VAT rate changes, condition records, customer master)

  • In-depth understanding of SAP configuration and functionality across FI/CO and SD modules (please note this is not a hands-on configuration role)

  • Proven experience in SAP FI/CO implementations and production support, either as Business Power User, or Functional Analyst

  • In-depth knowledge and understanding of integration points with OTC processes (Intercompany billing, Customer Billing, Customer Master, Pricing, Order Flow)

  • Experience in interface support

  • Highly computer literate, Proficient use of Microsoft packages, with emphasis on Excel and Visio

Personal attributes:

  • Self-starter

  • Strong team player

  • Analytical skills and problem-solving ability; can diagnose underlying issue from a generic problem

  • Ability to bring clarity to complex business issues, clear and concise communicator

  • Provides recommendations and solutions

  • Able to work with internal customers and business partners across different geographies, languages, cultures, and at all levels

  • Can facilitate group discussions to ensure understanding and agree clear action plan

  • Able to manage competing and changing priorities whilst meeting deadlines

  • Anticipates workload bottlenecks and proposes solutions

  • High level of accuracy & attention to detail in a fast-moving high-volume environment

  • Flexibility and able to deal with the unexpected


This role offers a very competitive hourly rate. This contract will run for until the end of December 2023 and has a strong chance of extension. 

you are welcome here

Johnson & Johnson Vision is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

about Johnson & Johnson Vision

Johnson & Johnson Vision brings together cutting-edge insights, science, technology and people. We partner with eye care professionals and help more people around the world preserve and restore sight. Our portfolio includes the best selling contact lens brand in the world, ACUVUE®, plus consumer eye health solutions, dry eye treatments, refractive (Lasik) and cataract products. Contribute to the next healthcare breakthrough, create a world connected by SIGHT™ with your next project at Johnson & Johnson Vision. 


application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. The pay rate for this role will depend on how you are paid. PAYE, & Umbrella options are available. 


If you would like some additional information about the role please contact:  sara.marsalo@randstadsourceright.co.uk

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.

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