BE - Service Specialist IT Operations

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The Testing Service is organized in service delivery, service organization and service strategy. The EMEA Service Specialist is a key role in the service delivery of the Testing Service. You report to and work closely with the Regional Service Owner to ensure the testing service works in a correct and efficient way. The Regional Service Owner focusses on the service organization and service strategy.

Your responsibilities and your Impact:

Key responsibilities:

• Responsible for the operational service delivery of the service in line with the service organization (demand management, financial management, forecasting, onboarding onto project, monitor progress...)

• Responsible for end to end delivery oversight in collaboration with the vendors.

• Collaborate with customer and assess demand to deliver estimates and quotes

• Execute and follow up on team allocation with the selected vendor partners

• Execute the governance of selected vendor partners for the service from a resourcing, financial, delivery and quality perspective

• Collaborate with the vendors for service continuity (shadow resourcing, manage knowledge transfer,?) and service quality

• Execute corrective actions if the project data is going above or below the control limits established and ensure necessary actions are defined and execute.

• Steer the implementation of standardization on the level of testing tools and processes, both manual and automated

Service Organization

• Responsible to ensure operational processes are properly documented for re-use and backup arrangements

• Contribute to improving the service organization and the service strategy by proposing and implementing service improvements under supervision of the Global and Regional Service Owner

• Roll up EMEA Testing Service metrics across application development projects; ensuring short and long-term goals are met by the project teams on time and within budget, providing guidance where required

• Be a partner with the project team(s) to collect the data for the identified metrics per project's defined process and provide analysis of those metrics; logging this data to the organization's metrics repository after the review and analysis

Service Quality

• Ensure approved software development standards, processes and procedures are adhered to for the assigned projects

• Track and analyze quality goals and objectives for the assigned projects

• Monitors and reports on the quality of the service delivery (ie. appreciations, success stories, surveys, ..)

Major Duties

• 30 % Financial management (statement of works and financial control)

• 20 % vendor alignment (weekly status meetings, delivery status, resource process?)

• 15 % test resources and test profession interactions

• 10 % Service Owner alignment (daily, escalations, monthly checks, ?)

• 10 % Stakeholder client alignment (governance meetings, calls, forecasting ?)

• 10 % Improvements (proof of concepts, surveys, power automate, reporting, ..)

• 5 % various

Education and Experience Required for Role

Essential:

• 7+ years of related work experience required, with 3 years in highly mature large enterprise organizations preferred.

• Experience in developing and delivering IT services in large complex enterprises required.

• You must be able to solve complex business problems and present recommendations to senior management effectively

• Ability to work independently on the Service Delivery in a structured way

• You have a background in software testing and test automation environments

• Strong verbal and written communication skills

• Analytical and problem-solving skills

• Good planning, organizational, and decision-making skills

• You are able to define, shape, and drive projects to completion while effectively collaborating strategically with others with little supervision

• Proven ability to lead and influence others at all levels within the organization

Qualifications

• Minimum Bachelor in Computer Science

• ISTQB, TMap or TPI Certification

• PowerBi, PowerAutomate is a plus

Things to remember before applying for this role:

• We are looking to process the first round of applications within the next 2 working days.

• We do not accept applications via email.

If you are interested in this role please apply now! Make sure you fill out your application in full, your personal CV will be used for the recruiter’s reference only, they are not sent to Hiring Managers. Ensure all relevant information is included in your application! 

Thank you very much and we look forward to receiving your application.

Questions

If you would like some additional information about the role please contact: bdardenn@its.jnj.com (please note that we do not accept applications via email).

Diversity, Equity & Inclusion:

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Belgium are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.