CRM Activation Manager

CRM Activation Manager

High Wycombe/ Remote working

Contract Length: Until end of December 2022

Inside IR35.

• The CRM activation manager will be part of the EMEA Digital IT team within JNJ consumer health.
• The main purpose of this role is activation of crm capabilities in multiple EMEA markets. 
• This role will report into EMEA CRM Product Line Owner and can be executed 100% remote; however it may be beneficial for the role to be able to work at the jnj location in High Wycombe.
• You will be supporting the following markets, UK, Germany, France, Spain, Portugal, Italy and Russia

Responsibilities:

• Being the interface between multiple IT stakeholders and marketing business partners within EMEA JnJ Consumer Health organization, as well as external agencies involved in projects
• Serve both as a technical project manager and product owner of CRM activation projects 
• Requirement gathering, prioritization, documentation in Confluence and JIRA
• Ability to manage and balance project scope with internal business customers with minimising impact to cost, quality and time
• Maintain backlog in JIRA and run backlog refinement calls in the role of Product Owner
• Take part in Scrum ceremonies (daily stand up, planning, review, retrospective) either supporting or representing the business owner as a Product Owner
• Ensuring the solutions meet JnJ compliance requirements (IT Security & Privacy)
• Support business on UAT & sign-off
• Establishing and monitoring the performance of the support process post-launch

Experience required: 

• Experience in consumer (B2C) CRM and E-mail marketing / marketing automation platforms in technical delivery roles
• Experience with Salesforce Marketing Cloud implementations (Email Studio, Journey Builder); certification is not required but would be a plus
• Desired but not required: experience with / understanding of the broader Salesforce eco-system (Salesforce.com, Customer 360, Advertising Studio, Salesforce CDP)
• Understanding of Customer Data Platforms, practical experience is a plus
• Demonstrable experience managing multiple projects in parallel working in distributed multi-cultural teams