Johnson & Johnson
Customer Service Planner
Customer Service Planner
Location: Ringaskiddy, Cork
Working mode: Hybrid (3-4 days initially, once establishes 2 days per week on-site)
Duration: 12 months
Hours: Full-time, 39 hours per week
DePuy, a Johnson & Johnson company, is a Global leader in orthopaedic devices and supplies, including hip, knee, extremity, cement, and operating room products. The Global Supply Chain Customer Service Planner role is a key supply chain role, to provide world class customer service to our Direct & Affiliate OUS markets for the Joints Business Group.
We offer the change to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression.
roles and responsibilities
Provide world-class customer service to OUS Markets for the Joints Business Group, covering implants, replenishment, and investment.
Perform timely and accurate order entry, expedite backorders/backlogs, coordinate priority allocation, and resolve sales/delivery issues.
Ensure effective planning, including timely placement and expediting of Purchase Orders (POs), resolving PO discrepancies, and managing stock queries with the warehouse.
Manage inventory in line with GSC targets, taking action to minimize excess stock, and approving in-market returns.
Investigate and communicate updates on critical supply issues.
Review inventory and ROP (Reorder Point) levels regularly.
Drive continuous and lean process improvements.
Coordinate New Product Introductions/Rationalisation Plans as an integral member of Int’l Project Core Teams.
Lead market service reviews, performance analysis, and represent market supply needs in the Sales & Operations and STEM Planning Process.
Proactively manage Key Performance Indicators (KPIs) like OTIF and Backorder metrics.
Support, Lead, and implement Company projects for the ISG department.
Minimize Environmental and Health & Safety effects of work and adhere to company procedures.
how to succeed
Minimum Experience: 2 years in Customer Service.
Essential Skills: Proficient in Microsoft Office (especially Excel and PowerPoint) and clear, effective communication with internal and external customers.
Desirable Experience/Knowledge: Medical Device industry experience, knowledge of JDE Edwards (8.12), XE, and SAP / APO software applications, and a Foreign Language.
Required Knowledge, Skills, and Abilities
Customer Service Focus: High motivation to provide outstanding service.
Teamwork and Collaboration: Strong teamwork and the ability to influence and manage stakeholders across different organizational levels.
Communication: Strong communication skills to effectively meet and exceed customer service objectives.
Problem-Solving & Analysis: Strong problem-solving skills, ability to apply order/product/shipping knowledge to resolve issues, and strong analytical skills to manipulate and understand data for decision-making.
Work Style: Ability to work independently, adapt to a leadership role when required, and work well under pressure.
Business Acumen: Strong business acumen and strong system skills/ability.
benefits
This role offers a very competitive hourly rate. This contract will run for 12 months.
you are welcome here
DePuy Synthes is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
about DePuy Synthes
DePuy Synthes is the orthopaedic and neurological businesses of Johnson & Johnson - the world's most comprehensive and broadly-based healthcare company. At DePuy Synthes we specialise in our innovations in healthcare products, services and programs that make a real difference to millions of people across the world. We specialise in joint reconstruction, trauma, extremities, craniomaxillofacial, spinal surgery and sports medicine, and also the VELYS™ Digital Surgery portfolio. Contribute to the next healthcare breakthrough with your next project at DePuy Synthes.
application process
We are looking to process the first round of applications within the next 2 working days.
We do not accept applications via email.
Diversity, Equity & Inclusion
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.