Customer Service Planner

Customer Service Planner

Location: Ringaskiddy, Cork, Ireland - hybrid working 3 days a week on site

Duration: 12 month contract

Hours: 39 hours per week

Imagine your next project working in a positive, supportive, and competitive environment as a key part of a global supply chain team, offering plenty of opportunities for career progression while delivering world-class service for life-changing orthopaedic devices.

DePuy, a Johnson & Johnson company, is a Global leader in orthopaedic devices and supplies, including hip, knee, extremity, cement, and operating room products. The Global Supply Chain Customer Service Planner role is a key supply chain role, to provide world class customer service to our Direct & Affiliate OUS markets for the Joints Business Group. Scope This role supports customer service and planning activities for all Direct and Affiliate OUS Markets for DePuy Synthes Cork. Job Function Customer Service, Global Supply Chain

roles and responsibilities. This role involves being responsible for providing customer service to a group of OUS Markets for the Joints Business Group, across implants, Replenishment, and investment. This will involve:

• Deliver effective and efficient Customer Service, working with business partners to ensure world-class customer service levels and supply chain performance. In particular:

• Timely & Accurate order entry of sales orders.

• Expediting backorders and backlogs.

• Coordination of priority allocation to customers.

• Managing orders and maintaining customer data within the sales order system.

• Resolving sales, delivery, or technical issues promptly and accurately.

• Deliver effective and efficient Planning:

• Ensure the timely placement of PO ’s in support of automatic daily replenishment and supplemental order processes.

• Expedite past PO ‘s, maintain PO dates and resolve PO discrepancies.

• Work with warehouse stakeholders to manage stock queries.

• Investigate and root-cause critical supply issues, communicate and provide updates on resolution dates.

• Inventory management in line with agreed GSC targets and processes -taking actions to minimize excess inventory, including managing inventory repatriation, and approving in market returns.

• Regularly review inventory and ROP levels.

• Strive for continuous improvements to enhance service and implement lean process improvements.

• Coordinate the implementation of New Product Introductions / Rationalisation Plans with OUS Markets and commercial teams; specifically, be integral member of the Int’l Project Core Teams.

• Lead market service reviews and performance analysis with a view to improving service. Represent market supply needs & challenges within the Sales & Operations and STEM Planning Process.

• Proactively manage KPI ‘s, including OTIF, Backorder metrics and ad-hoc process improvement metrics.

• Support, Lead and implement for the ISG department on Company projects through engagement with key stakeholder to deliver a successful output.

• Represent market supply needs & challenges within the Sales & Operations and STEM Planning process.

• All employees are responsible for minimizing both the Environmental and Health & Safety effects of the work that they perform.

• Adhere to company procedures.

how to succeed. You will bring a minimum 2 years’ experience in Customer Service / Planning and a Bachelor’s Degree, preferably in Business. You will also bring:

• Essential; Proficient in Microsoft Office, with a particular focus on Excel and PowerPoint

• Essential; ability to communicate clearly and effectively with internal and external customers.

• Desirable; experience in the Medical Device industry or medical field

• Desirable; knowledge of JDE Edwards (8.12), XE and SAP / APO software applications

• Desirable; Foreign Language

• Motivation to provide an outstanding service to our customers

• Demonstrate strong teamwork

• Strong communication skills. Effectively communicate with organisational interfaces to meet and exceed customer service / GSC objectives, and achieve world-class customer service levels

• Strong problem-solving skills. Apply order / product and shipping knowledge to resolve issues, minimising disruption to end customers and DePuy ‘s Supply Chain

• Ability to Influence and manage stakeholders across different levels within the organisation

• Ability to work independently and adapt to a leadership role when required

• Strong system skills / ability

• Ability to work well under pressure

• Strong analytical skills. Ability to read, manipulate and understand data in order to make effective Customer Service-related decisions

• Strong business acumen

benefits.

This role offers a very competitive hourly rate.

This contract will run for 12 months

you are welcome here.

Johnson & Johnson is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

about DePuy Synthes

DePuy Synthes is the orthopaedic and neurological businesses of Johnson & Johnson - the world's most comprehensive and broadly-based healthcare company. At DePuy Synthes we specialise in our innovations in healthcare products, services and programs that make a real difference to millions of people across the world. We specialise in joint reconstruction, trauma, extremities, craniomaxillofacial, spinal surgery and sports medicine, and also the VELYS™ Digital Surgery portfolio. Contribute to the next healthcare breakthrough with your next project at DePuy Synthes.

application process.

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email or LinkedIn InMail - you must apply direct to this advert.

Diversity, Equity & Inclusion.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.