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Johnson & Johnson

IT Site Service Owner

Posted Mar 7, 2023
Job ID: JJJP00014741
9 months
(Apr 3, 2023 - Dec 29, 2023)
40 hrs/week
Payrate range

Imagine your next role as an IT Site Service Owner. We are looking for an experienced IT Site Service Owner to join our Vision Care site in Groningen.  

roles and responsibilities

This position will have accountability for the IT Services linked to the infrastructure, to the End Users Support, and to the applications development and support organizations.

The position will be based in Groningen, NL, and will cover remotely two additional J&J Vision sites located in Eindhoven, NL, and Uppsala, Sweden. The total number of people to be supported across the three sites is about 800.

The ideal candidate should have experience with manufacturing business processes and their related IT needs, have very good communication skills (Dutch + English) and be customer focused. There will be a responsibility to manage vendors’ resources.

Key responsibilities:


• Accountable for all aspects of the delivery of Technology Services to the site, within the agreed SLAs

• Engagement with the Site Business leadership team and with the IT Business Technology Lead

• Ensure the IT Reliability of the sites

• Ensure the delivery of the projects defined in the portfolio.

• End-to-end IT risk management at the site including lifecycle management and information security

• Ensure compliance with GxP and validation processes

• Manage vendors who are developing applications and who are providing related support.

• Communicate with end users and with key internal stakeholders (IT and business)

• Provide innovative ways of working and propose systems improvements.

• End-to-End delivery of infrastructure and application development & support services

• Ensure execution excellence in the delivery of I/T objectives and delivery. Ensure IT


how to succeed

The ideal candidate will bring:

  • Minimum BS/BA in Computer Science or equivalent required

  • 10 years of experience supporting Supply Chain/Manufacturing required

  • Expert experience in GxP systems, Computer System Validation, and proven track record in the support of FDA-regulated systems and business required

  • Experience in application development and support preferred

  • Training with certification (Green or Black Belt) in Process and/or Design Excellence preferred

  • Training in Process Mapping and Design preferred

  • Working knowledge of IT Service Management frameworks including but not limited to ITIL preferred

  • Proven track record in optimizing processes and delivering upon cost reduction challenges required

  • Expert communication skills required including at the executive level required

  • Understanding of Agile methodologies and DevOps concepts preferred.


This role offers a very competitive hourly rate, a hybrid way of working & a supportive working environment. This contract will run initially for one year.

you are welcome here

Johnson & Johnson Surgical Vision is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are.

about Johnson & Johnson Surgical Vision

Johnson & Johnson Vision brings together cutting-edge insights, science, technology, and people. We partner with eye care professionals and help more people around the world preserve and restore sight. Our portfolio includes the best-selling contact lens brand in the world, ACUVUE®, plus consumer eye health solutions, dry eye treatments, refractive (Lasik), and cataract products. Contribute to the next healthcare breakthrough, and create a world connected by SIGHT™ with your next project at Johnson & Johnson Vision.

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. 


If you would like some additional information about the role please contact:

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.

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