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Johnson & Johnson

Site Service Owner

Posted Dec 15, 2022
Job ID: JJJP00013989
1 year
(Jan 2, 2023 - Dec 29, 2023)
40 hrs/week
Payrate range

Hours: a hybrid way of working, 40h

Imagine your next project being accountable for the End-to-End of MAKE Technology Services for J&J MLL (Manufacturing, Logistics, and Laboratory) at the EMEA Surgical Vision sites.  

roles and responsibilities

The role includes managing the monitoring of application and platform performance, service health performance metrics, change management, development for projects and enhancements, ticketing and resolution of incidents, resolution of identified problems, execution of releases associated with TLM, and Problem Management.  

This will involve 

  • Accountability for all aspects of the delivery of Technology Services to the site, including, IT uptime, reliability, and service delivery for MAKE site.

  • Engagement with the Site Business leadership team and the JJT Business Technology Lead, on the status of site IT health and portfolio.

  • Providing input to Product Line Owners for future requirements, especially key business capabilities, and the associated value to the Product Line – as input to shape the product strategy.

  • End-to-end IT risk management at the site including lifecycle management, information security, and GxP

  • Ensure IT uptime and operations reliability and IT services are delivered per SLA

  • Ensure all applicable systems are validated by working with Quality Assurance and Regulatory Affairs departments and internal IT SME’s.

how to succeed

The ideal candidate will have knowledge of MAKE business processes and IT needs.  There will be responsible to manage contracted resources.  Experience in a matrixed environment and leading support teams is required.

  You will also bring:

  • BS/BA in Computer Science or equivalent 

  • Experience supporting Supply Chain/Manufacturing, and working knowledge of IT Service Management 

  • Strong experience in GxP systems, Computer System Validation, and proven track record in the support of FDA-regulated systems and business 

  • Experience in application development and support 

  • Training with certification (Green or Black Belt) in Process and/or Design Excellence 

  • Proven track record in optimizing processes and delivering upon cost reduction challenges 


This role offers a very competitive hourly rate. This contract will run initially for one year and has a strong chance of extension. 

you are welcome here

Johnson & Johnson Surgical Vision is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

about Johnson & Johnson Surgical Vision

Johnson & Johnson Vision brings together cutting-edge insights, science, technology, and people. We partner with eye care professionals and help more people around the world preserve and restore sight. Our portfolio includes the best-selling contact lens brand in the world, ACUVUE®, plus consumer eye health solutions, dry eye treatments, refractive (Lasik), and cataract products. Contribute to the next healthcare breakthrough, and create a world connected by SIGHT™ with your next project at Johnson & Johnson Vision.

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. 


If you would like some additional information about the role please contact:

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.


We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.

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