BE - Operational Support Officer

Johnson & Johnson Worksense (via Randstad Sourceright) is responsible for finding, engaging and contracting talent for the Johnson & Johnson contingent workforce.

For Johnson & Johnson Medical in Diegem, we are looking for an Operational Support/Administrative Officer.

RESPONSIBILITIES

• Responds to customer inquiries regarding Biosnese Webster Product installation process and coordinates with 3rd party suppliers when applicable.
• Analyzes and reports weekly back to Management on Biosnese Webster Products installation progress.
• Ensure all activities are within Service Management System through Daily updates and documentation.
• Maintain traceability of Biosnese Webster products through Daily updates and documentation.
• Collects data and prepares routine reports for management.
• Reviews Franchise-specific Return Orders daily.
• Takes necessary contacts with relevant parties to understand Product/Service status.
• Support various project assignments through implementation as assigned.

REQUIREMENTS:

• Bachelors degree.
• Fluent in English and another EU language.
• Excellent MS Office skills.
• Having a thorough practical knowledge of computers.
• Eye for detail.
• Stong communication, adminstration, time management and organizational skills.
• Junior profile who is willing to learn and has a real desire to deliver first class customer service.
• Experience of working in a customer service role before is desired but not necessary.
• Previous experience of working with CRM systems would be an advantage.
• Willing to work on a full time basis from the JNJ offices in Diegem (once current restrictions allow).

EXTRA INFORMATION:

• Flexible working hours.
• This is a contracting position, with the possibility of an extension after the end date. You will receive a contract via our partner Randstad Professionals. They can offer you a project contract for the duration of the assignment at J&J, a permanent contract or a freelance contract.